Business Support Manager

**The Organisation** Our client is a well-established structural engineering consultancy that has built a strong reputation for delivering high-quality engineering solutions across a diverse range of projects. With a collaborative and professional culture, they pride themselves on technical excellence, strong client relationships, and a commitment to continuous improvement. As the business continues to grow, an opportunity has arisen for an experienced Business Support Manager to play a pivotal role in ensuring the smooth and efficient operation of the organisation. **The Role** Reporting directly to the Directors and working as a key member of the leadership team, this is a broad and influential position responsible for overseeing the financial, operational and administrative functions of the business. This role combines strategic business support with hands-on financial management. You will take ownership of bookkeeping and month-end accounting activities, provide operational leadership across the office, and support the Directors with reporting, people management and business improvement initiatives. You will act as a trusted advisor to the leadership team, ensuring robust financial controls, efficient business processes, and a positive workplace culture that supports continued growth. **Key Responsibilities Include** * Managing the day-to-day financial operations of the business, including accounts payable, accounts receivable, cashflow monitoring and payroll oversight * Preparing month-end accounts, balance sheet reconciliations, management reporting and financial analysis for Directors * Monitoring project performance, timesheets, work-in-progress and invoicing activities * Acting as the internal subject matter expert for financial systems and processes * Supporting budgeting, forecasting and annual planning processes * Leading office administration, facilities management and business support functions * Managing HR administration, recruitment coordination and employee onboarding * Leading and mentoring the administration and finance support team * Preparing Board and management meeting packs, agendas and minutes * Managing relationships with external suppliers, insurers, IT providers and professional advisers * Identifying opportunities to improve systems, processes and business efficiencies * Supporting the organisation's health and safety, culture and employee engagement initiatives **Role Requirements** To be successful in this position, you will ideally have: * Proven experience in a Business Support Manager, Practice Manager, Operations Manager, Office Manager, Financial Controller or similar role within a professional services business or SME * Demonstrated responsibility for bookkeeping, month-end reporting and wider financial management activities * Experience managing the finances of a consulting, engineering, architecture, legal, accounting, construction or other project-based professional services organisation * Strong understanding of financial controls, budgeting, cashflow management and business reporting * Practical experience using accounting systems such as Xero, MYOB or similar * Previous people leadership experience, including coaching, mentoring and performance management * Advanced Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint * Exceptional organisational skills, commercial acumen and attention to detail * The ability to operate confidently across both strategic and hands-on responsibilities * Excellent communication skills and the confidence to engage with stakeholders at all levels **What’s in it for You?** * A highly visible and influential leadership position * Truly competitive remuneration * Diverse responsibilities across finance, operations, people, and business support * Work closely with experienced Directors and decision-makers * A supportive and collaborative team environment * Opportunity to make a tangible impact on business performance and culture * Stable and growing organisation with a strong reputation in the market * Auckland-based role with long-term career potential **Contact** All inquiries and applications to Archway Recruitment are treated in the strictest confidence. For a confidential discussion and to find out more about this opportunity please contact ruby@archwayrecruitment.com or phone 021 319 943.