Bilingual Medical Assistant / Care Coordinator

Bilingual Medical Assistant / Care Coordinator (Spanish/English) – Remote Elite Prime Care Job type: Full time, W\-2 Location: Remote (US only) Schedule: Monday–Friday, 9 AM–6 PM Pacific Time, with a 1\-hour unpaid lunch and two paid 15\-minute breaks Pay: $20–24/hour, based on experience and qualifications About Elite Prime Care Elite Prime Care partners with physician practices to run Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. We help physicians stay connected to their patients between visits through ongoing care management for patients living with chronic conditions and connected devices that track health readings at home. Our clinical team keeps patients engaged and on track with their care plans, and brings concerns to the physician when review is needed. Learn more at eliteprimecare.com About the role We're looking for a bilingual (Spanish/English) Medical Assistant / Care Coordinator to support both our CCM and RPM programs. You'll be the main point of contact for a caseload of patients living with chronic conditions. You'll check in with them regularly, help them follow their care plans, keep an eye on their device readings, and make sure anything concerning gets to the physician quickly. This role is a good fit for someone who enjoys building relationships with patients, is comfortable on the phone most of the day, and can manage a caseload independently from home. As our programs expand, you may also support patients in our Transitional Care Management (TCM) and Behavioral Health Integration (BHI) programs. What you'll do Chronic Care Management * Make regular check\-in calls to patients in Spanish and English * Review care plans with patients and help them stay on track with their goals * Check in on medications, symptoms, and upcoming appointments * Coordinate care between patients, physicians, specialists, and outside services * Connect patients with community resources when needed Remote Patient Monitoring * Monitor patient device readings (such as blood pressure and glucose) and flag abnormal results to the physician * Help patients set up their devices and stay consistent with daily use * Follow up with patients who have missed readings Across both programs * Document every patient interaction accurately and on time * Protect patient privacy and follow HIPAA requirements at all times What you need * Direct patient\-facing experience, in person or by phone * Fluency in both Spanish and English, spoken and written * Comfort working remotely and managing your own schedule * Strong organization and attention to detail * A reliable internet connection and a quiet, private workspace suitable for confidential patient calls * Based in the US and authorized to work in the US Nice to have * Medical Assistant experience (certification not required) * Experience with CCM, RPM, or care coordination programs * Experience with electronic health records (EHR) What we offer * $20–24/hour, W\-2 employment * Full time, Monday–Friday, 9 AM–6 PM PT, with a 1\-hour unpaid lunch and two paid 15\-minute breaks. Some flexibility on schedule may be available * Paid training on our CCM and RPM programs * 15 days paid time off per year * Paid holidays * Paid sick leave * Fully remote, anywhere in the US * Company\-issued computer and work equipment Please note: company devices include security and activity monitoring software to protect patient information. Room to grow Elite Prime Care is a growing company, and this role is a chance to grow with it. You'll help shape how our programs run day to day, and as we add more care coordinators, there's opportunity to grow into a team lead role. Hiring process 1\. Submit your resume and a short note about your patient\-facing experience 2\. Screening call 3\. Video interview with the Elite Prime Care team 4\. Offer Elite Prime Care is an equal opportunity employer and welcomes applicants from all backgrounds. Pay: $20\.00 \- $24\.00 per hour Benefits: * Opportunities for advancement * Paid sick time * Paid time off * Paid training Work Location: Remote