RN Trainer (Contract)

**About Sagility** ------------------ Sagility combines industry\-leading technology and transformation\-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Temporary trainer position to support seasonal ramp **Job title:** RN Trainer (Contract) **Job Description:** We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills. * Facilitate **new hire, upskilling, refresher, and ongoing training** in classroom and/or virtual environments. * Deliver **just\-in\-time (JIT) and nesting/OJT support**, coaching learners on client processes and expectations in real\-world program contexts. * Complete and maintain certification through the **client\-led Train\-the\-Trainer program**. * Prepare and submit **training reports, scorecards, nesting dashboards, and certification trackers** accurately and on time. * Maintain **training documentation and materials**, ensuring alignment with client requirements and program standards. * Manage **training schedules, logistics, and learning resource inventories**. * Monitor learner progress through **case simulations, knowledge checks, and performance metrics**. * Provide **feedback, coaching, and remediation** during nesting/OJT to ensure learners meet clinical and operational standards before production sign\-off. * Partner with **Operations and Quality teams** to embed client program requirements into training delivery. * Provide **recommendations to clients for curriculum enhancements** based on learner feedback, operational performance, and compliance needs. * Design and deliver **refresher and upskilling modules** based on client updates, **NPS trends, or Quality opportunities**. * Stay current with **payer policies, client requirements, and best practices in adult learning**. * Coach and facilitate training in **case handling, effective call management, and customer experience performance (including NPS)**. **Qualifications** * Active **USRN license** (United States Registered Nurse). * At least 2 years of clinical experience, preferably with exposure to Case Management, Care Coordination, or related settings. * **Experience in Case Management or Care Coordination**, with exposure to customer service or member\-facing environments preferred. * Knowledge of **Medicare and Medicaid** programs and related payer requirements. * Prior facilitation, coaching, precepting, or training experience preferred, preferably in healthcare operations or managed care. * Strong **administrative, reporting, and documentation skills**, with proficiency in Microsoft Office and LMS platforms. * Proven ability to **coach and manage learner performance** to ensure readiness for production. * Excellent **communication skills**, with the ability to translate complex policies into learner\-friendly content. **Skills** * Strong **clinical judgment and case management expertise**. * Ability to **ensure readiness to production by validating OJT/nesting performance** against client expectations. * Skilled in **coaching, mentoring, and performance feedback**, particularly during nesting and JIT phases. * Knowledge of **Medicare and Medicaid** program requirements and payer criteria. * Ability to design and deliver **refresher/upskilling modules** based on client needs, NPS trends, and Quality opportunities. * Proficiency in **training documentation, reporting, and administrative accuracy**. * **Instructional design awareness**: able to recommend curriculum enhancements to clients based on learner feedback and performance data. * Strong **communication and presentation skills**, with the ability to simplify complex concepts. * **Collaboration and stakeholder management** with clients, operations, and quality teams. * Effective **time management and workload prioritization** in a fast\-paced environment. **Location:** Work@Home USAUnited States of America