General Manager

The **Portland Sheraton at Sable Oaks, a Colwen Hotels property,** is looking for a dynamic, passionate, and results-driven **General Manager** to lead our hotel and team to the next level. This is an opportunity for a leader who believes the best way to lead is to **be present, be engaged, and roll up your sleeves.** You won’t be managing from behind a desk. You’ll be visible throughout the hotel, working alongside your team, connecting with guests, solving problems, and making sure every department has what it needs to succeed. As General Manager, you’ll have a direct impact on **guest satisfaction, associate engagement, operational excellence, and financial performance.** From Front Office and Housekeeping to Food & Beverage, Maintenance, and Sales, you’ll bring the entire operation together around one goal: delivering an outstanding hotel experience while building a high-performing, engaged team. **What You’ll Do** * **Lead the entire hotel operation** across Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales. * Be a highly visible, hands-on leader who inspires the team and steps in wherever needed to ensure the hotel runs at its best. * Drive exceptional **guest service, satisfaction, quality, and operational standards** every day. * Lead the development and execution of short- and long-term business plans and budgets aligned with company goals. * Partner with Sales, Marketing, and Revenue Management to maximize revenue, profitability, and market performance. * Build a deep understanding of the local market, including demand generators, competitors, and opportunities to strengthen the hotel’s community presence. * Recruit, develop, coach, and retain talented hospitality professionals. * Create meaningful training and development opportunities that help associates grow their skills and careers. * Foster a **professional, respectful, collaborative, and fun** workplace where people feel valued and empowered to succeed. * Champion associate recognition and engagement initiatives. * Build strong relationships across every department and lead with open, consistent communication. * Conduct daily property walks and inspections to ensure cleanliness, product quality, safety, and service standards are consistently achieved. * Partner closely with Finance to maintain strong financial discipline, internal controls, and compliance with company policies. * Ensure consistent adherence to all **Sheraton and Colwen Hotels standards** . **What We’re Looking For** We’re looking for a leader who brings **energy, accountability, hospitality, and heart** to the role. You’ll be a strong fit if you have: * **5+ years of hotel management experience as a General Manager** , preferably with comparable full-service hotel. * Prior brand experience preferred. * A genuine passion for hospitality and creating memorable guest experiences. * Strong knowledge and experience in **Food & Beverage operations both in outlets and banquets** . * Excellent communication and interpersonal skills. * A highly organized, detail-oriented approach. * A self-motivated, results-driven mindset. * The ability to think creatively, solve problems quickly, and confidently manage multiple priorities. * A leadership style that is visible, approachable, and focused on developing people. **Why Colwen Hotels?** **Come grow with a company that believes great hospitality starts with great people.** Colwen Hotels is a hospitality group built on **hard work, character, and authenticity.** We encourage our associates to bring forward-thinking ideas to the table and empower them to turn those ideas into meaningful experiences for our guests. With **49 hotels across 9 states** and continued growth ahead, Colwen offers the opportunity to build your career while being part of an organization that values innovation, collaboration, and personal growth. If you’re ready to lead from the front, inspire a team, elevate the guest experience, and make a measurable impact, **we’d love to hear from you.** **We’ve Got You Covered: Benefits & Perks** * Medical Insurance with Company-Funded HRA * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Wide Array of Supplemental Insurance Offerings * Paid Time Off Programs * Employee Assistance Program * 401(k) Plan — Traditional & Roth Options with Employer Match * Hotel Discount Travel Program for Associates & Family * Exclusive Associate Discounts — Travel, Entertainment & Retail * Training and Development Programs * Career Advancement Opportunities **Colwen Hotels is an Equal Opportunity Employer (EOE) M/F/D/V.**