Personal Lines CSR

**Join Our Growing Team as a Personal Lines CSR!** Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from simple inquiries to more complex issues? If so, then we want you to be a part of our team in Toulon, IL. As a Personal Lines CSR with us, you'll play a crucial role in providing top\-notch service to our valued clients. Here's what you can expect: **Job Responsibilities:** * Efficiently manage a high volume of incoming calls and walk\-ins. * Identify and understand client needs to ensure satisfaction. * Handle quoting, endorsements and take ownership of the renewal process. * Cultivate enduring relationships with clients through clear and engaging communication. * Provide accurate and complete information using appropriate methods and tools. * Address complaints promptly, offering effective solutions and ensuring resolution. * Maintain meticulous records of customer interactions and process accounts accordingly. **Key Skills for Success:** * Results\-oriented mindset, driven to achieve objectives. * Ability to foster professional relationships with internal and external partners. * Exceptional communication skills to convey information effectively. * Resilient and adaptable, capable of managing shifting priorities. * Eagerness to collaborate with colleagues across all teams. **Requirements:** * Minimum 1\+ years of client service experience in personal lines insurance. * Possession of a Property and Casualty Insurance License. * Proficiency with Applied Epic or similar agency management system experience. * Strong skills in Microsoft Office applications. In return for your dedication and expertise, we offer a competitive salary commensurate with your experience, along with a comprehensive benefits package. If you're ready to be a part of a friendly and competitive work environment, where your contributions are valued and rewarded, then join us today! Pay: $45,000\.00 \- $65,000\.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person