UI/UX Designer and Research

**Role Overview** We are looking for a Designer with strong user research skills to lead end-to-end design, from understanding user needs and defining problems to prototyping, testing, implementation, and continuous improvement. **Please attach your portfolio showcasing relevant projects as part of your application.** **Responsibilities** * Plan and conduct user research, including interviews, contextual inquiry, concept testing, and usability testing. * Translate research findings into user journeys, task flows, wireframes, prototypes, and high-fidelity UI designs. * Design intuitive, accessible interfaces that simplify complex workflows and improve user experiences. * Collaborate with product teams and stakeholders to define problems, validate solutions, and balance user needs with business and technical constraints. * Work closely with engineers to support implementation, review delivered features, and resolve usability or visual design issues. * Evaluate released features using user feedback, research, and product data to identify further improvements. * Facilitate workshops and discussions to build shared understanding and guide design decisions. **Requirements** * 3–5 years of professional experience in UX/UI or product design, with hands-on user research experience. * A portfolio demonstrating end-to-end design delivery, from research and problem definition to tested designs and implemented solutions. * Proficiency in user research methods, usability testing, interaction design, prototyping, and high-fidelity UI design. * Ability to synthesise research findings into actionable insights and communicate design decisions clearly. * Experience working with multidisciplinary teams in an Agile environment. * Strong collaboration, facilitation, and stakeholder management skills. * Empathy, curiosity, and a user-centric mindset, with the ability to understand diverse needs and challenge assumptions constructively. **Good to have** * Experience in social services, community initiatives, or services supporting underserved groups. * Experience designing for complex workflows or multi-agency environments. * Knowledge of accessibility and inclusive design practices. * Familiarity with frontend development.