Product Manager

Dunnes Stores is Ireland's leading retailer, serving customers across grocery, fashion and homeware. Through a continued focus on innovation, value and customer experience, we are investing heavily in digital technology and customer engagement to enhance how customers shop with us both in-store and online. Our digital teams work across ecommerce, loyalty, mobile applications, digital payments, data, AI and in-store technology, creating seamless experiences that support millions of customer interactions every year. **We are looking for a Product Manager to help shape the future of the Dunnes Stores customer app and loyalty platform.** **Role Summary** The Dunnes Stores app is rapidly evolving from a loyalty and voucher platform into a strategic customer engagement and commerce platform. With hundreds of thousands of active users every month, it sits at the centre of how customers interact with the Dunnes Stores brand. As Product Manager, you will own and deliver initiatives across the Dunnes Stores mobile app, loyalty programmes and digital customer experiences. You will work closely with loyalty, CRM, marketing, technology, design, customer service and operational teams to identify customer needs, define product priorities and deliver solutions that create value for both customers and the business. You will be responsible for turning customer insights, business objectives and data into clear product strategies and roadmaps that improve engagement, loyalty, customer satisfaction and commercial performance. This is an exciting opportunity to influence products used by hundreds of thousands of customers every month and help define the next generation of digital experiences at Dunnes Stores. **Key Responsibilities** * Work with business stakeholders to define and maintain product roadmaps for loyalty and mobile app initiatives. * Translate business objectives into clear product priorities and measurable outcomes. * Identify opportunities to improve customer acquisition, retention, engagement and loyalty. * Develop a deep understanding of customer behaviours, journeys and pain points. * Use customer research, analytics and market insights to inform product decisions. * Work closely with technology and design teams throughout the product lifecycle. * Define success metrics and KPIs for product initiatives. * Build strong relationships across multiple business functions. **About You** * 5+ years' experience in Product Management, Digital Product, Product Ownership or a related role. * Experience working on consumer-facing mobile apps, ecommerce platforms or loyalty products. * Proven track record delivering successful digital products from concept to launch. * Strong analytical, stakeholder management and communication skills. * Experience working within agile product development environments. **What Success Looks Like** * Increased customer engagement and adoption across the mobile app. * Improved loyalty participation, customer conversion and retention. * Delivery of high-impact product initiatives on time and to a high standard. * Measurable improvements in customer experience and commercial performance. **Why Join Us?** At Dunnes Stores, you will have the opportunity to shape products that are used by customers across Ireland every day. You will work alongside experienced business, technology and design teams while helping deliver innovative digital experiences that support our ambition to provide greater value, enhanced convenience and stronger customer loyalty. **If this sounds like the job for you, please apply now and tell us why you would be perfect for this exciting and rewarding role!** **Dunnes Stores is an Equal Opportunities Employer.**