Customer Service Representative

**What to Expect** The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program. **What You'll Do** * Work scheduling maintenance * Vehicle arrival preparation * Customer communication and expectations * Rental coordination and hand off * Vehicle status updates * Material and supplies reordering * Repair review and delivery **What You'll Bring** * Strong customer-oriented approach with clients and coworkers * Must be willing to train others * Ability to work independently in limited supervision environments * Microsoft Office experience, preferred * Excellent written and verbal communication skills as well as the ability to follow instructions * Account receivable experience is a plus #### **Benefits** Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: * Medical plans > plan options with $0 payroll deduction * Family-building, fertility, adoption and surrogacy benefits * Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution * Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA * Healthcare and Dependent Care Flexible Spending Accounts (FSA) * 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits * Company paid Basic Life, AD&D * Short-term and long-term disability insurance (90 day waiting period) * Employee Assistance Program * Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays * Back-up childcare and parenting support resources * Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance * Weight Loss and Tobacco Cessation Programs * Tesla Babies program * Commuter benefits * Employee discounts and perks program * Earned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels) #### **Expected Compensation** * Customer Service Representative I - $20.44 - $24.84/hour * Customer Service Representative II - $20.44 - $27.00/hour * Customer Service Representative III - $20.44 - $30.24/hour + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. We will accept applications for this job until January 01, 2027, after which this posting will be removed.