Quality Assurance Assistant

**Job Overview** Lincoln Trail Area Development District (LTADD), a multi\-jurisdictional, planning and development agency, is seeking a motivated, team\-oriented and dynamic professional to join our CASE Division as a **Quality Assurance Assistant**. In this role, you will be responsible for maintaining a Quality Assurance Plan for the Lincoln Trail Area Agency on Aging \& Independent Living (LTAAAIL) and assisting the Case Managers (Older Americans Act (OAA) and Waiver) in the provision of services. **Duties** * · In conjunction with the QA/QC Director, the Quality Assurance Assistant shall maintain and update a Quality Assurance Plan for the LTAAIL. · Assist with reviewing, editing, and updating of the LTAAAIL Policies and Procedures and other processes. · Assist with monitoring programs for the LTAAAIL for both internal and external regulation compliance. · Assist with administrative functions for the department including the Aging Advisory Council to include completion of correspondence and tracking of regulatory requirements as assigned. · Assist with training for LTAAAIL staff as assigned while providing program education via community outreach and partnerships. This position requires the ability to multi task at all times. · Ability to work in several operations systems for record keeping and data entry. Complete chart audits for programs and services as specified by various program guidelines. Audits are to assist in assuring compliance and completion of documents in full. · Conduct phone call contacts for any AAAIL program; functioning as a social work assistant if meeting specified qualifications. · Assist with coordination of satisfaction survey completion and analysis of data collected. · Carryout the provisions of the Quality Assurance Plan as provided and revised. · Attend meetings and Community Outreach as assigned/required and provide updates to members as necessary. This may include service providers meetings in the complete service area. · Willingness to be cross trained in other departmental positions to include ADRC, fiscal functions and other roles as needed. · Assist with the oversight of the Title III\-D and Title III\-C1 functions as assigned. · Serve as a backup for completing fiscal coordinator tasks to include data entry, updating information, reporting, and other tasks as needed. · Answer calls and meet with visitors seeking assistance from ADRC. · Performs other tasks as assigned. **Qualifications** * · Must have knowledge of Quality Assurance and Quality Improvement concepts and practices. · Must have knowledge of programs for the elderly, persons with disabilities, caregivers, and other populations served by the LTAAIL. · Must have an understanding of Medicaid Waiver programs. · Ability to deal with clients, professional staff, and community representatives in a professional manner. · Ability to deal with stressful situations, multi\-task, and manage projects. · Ability to display proper phone etiquette, time management, and multi\-phone systems. · Ability to respect and maintain client confidentiality. · Ability to use computers and applicable applications. · Ability to communicate both in writing and orally. · Ability to take direction and work as a team member. · Ability to communicate with, establish and maintain effective public relations with co\-workers, clients, family members, and professional staff. · Ability to gather reports and compile for information accurately and meet deadlines. · Submit to a Tuberculosis (TB) Skin Test or Screening annually. Screening costs will be covered by LTADD. · LTADD is a drug free work place and an EOE, AA, ADA, Title VI employer. This position will require criminal background screening. · Required: High school diploma or equivalent; two (2\) years of experience working with the elderly and individuals with disabilities. A comprehensive knowledge of community resources and policy governing programs administered by the CASE division. Pay: $19\.11 \- $21\.30 per hour Expected hours: 37\.5 per week Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Parental leave * Retirement plan * Tuition reimbursement * Vision insurance Work Location: In person