IVR / Contact Center Application Developer

Job description **Role:** IVR / Contact Center Application Developer **Experience:** 10+ Years **Location:** Philadelphia, PA **What you'll be doing** Seeking an experienced **IVR / Contact Center Application Developer** with expertise in **Java, Spring Boot, AWS, Amazon Connect, and Genesys Cloud**. The role involves building and supporting IVR solutions, contact center applications, APIs, and cloud-based services that enhance customer service operations. Duties * Develop applications using **Java, Spring Boot, Microservices, and Node.js**. * Build and support **REST APIs** and backend services. * Design and maintain **IVR, call routing, and self-service solutions** using Amazon Connect, Genesys Cloud, and Amazon Lex. * Integrate contact center platforms with **CRM systems, databases, and third-party applications**. * Configure call flows, queues, routing strategies, and customer interaction workflows. * Develop and support AWS-based solutions using services such as **Lambda, API Gateway, SQS, SNS, DynamoDB, and S3**. * Troubleshoot production issues, optimize performance, and support deployments. * Participate in code reviews, CI/CD processes, and Agile development activities. * Collaborate with business and technical teams to deliver customer service solutions. Required Skills * 5+ years of experience in **Java Development**. * Strong experience with **Spring Boot, REST APIs, and Microservices**. * Hands-on experience with **Amazon Connect and/or Genesys Cloud**. * Experience developing **IVR and Contact Center solutions**. * Strong knowledge of **AWS Cloud Services**. * Experience with **Node.js**. * API integration experience with CRMs, databases, and third-party systems. * Knowledge of **OAuth, JWT, and API Security**. * Experience with **GitHub, CI/CD pipelines, and Agile/Scrum**. * Strong troubleshooting and production support skills. Desired Skills * Experience in **Healthcare, Payer, Provider, or Customer Service environments**. * Experience with **Amazon Lex**. * Knowledge of **Event-Driven Architectures** and messaging systems. * AWS or Genesys Cloud certifications. * Experience with monitoring tools such as **CloudWatch, Splunk, Dynatrace, or New Relic**. * Exposure to **Docker and Kubernetes**. Nice-to-Have Amazon Connect, Genesys Cloud, Amazon Lex, AWS Lambda, API Gateway, Node.js, Spring Boot, Microservices, CRM Integrations (Salesforce, ServiceNow, Dynamics 365), and DevOps/CI-CD practices.