Warehouse Manager

**Job Summary** The Warehouse Manager runs the Somerset shop and warehouse for the Amusement Company. The role oversees shipping and receiving, parts and prize purchasing and inventory, returns and RMAs, and the asset records for every amusement, gaming, payment terminal, and ATM machine the company owns. The Warehouse Manager tags each machine, records it in the equipment management system, and keeps its location and history current as machines are swapped, moved, repaired, or retired. The role also tests, troubleshoots, and sets up machines before they go on route, and supports shop projects alongside the technicians. Accuracy is the core of the job: the equipment system, parts counts, and prize counts must match what is physically on the shelves and on location, because Route, Service, and Accounting all rely on those records. Work Schedule and Physical Requirements * Full-time, Monday–Friday, based at the Somerset, WI shop and warehouse; expected hours 45–50 hrs/week. * Flexibility for occasional early/late freight deliveries, and machine staging before large installs. * Must be able to lift/push/pull 50–70 lbs. and move machines using dollies, pallet jacks, and lift gates. * Must have a valid driver's license for local parts runs, vendor pickups, and occasional machine transport. Key Responsibilities Shipping, Receiving and Returns * Receive all inbound freight and deliveries; check every shipment against the purchase order and packing slip, note damage or shortages on the delivery receipt, and file carrier damage claims. * Forward packing slips and receiving documents to Accounting. * Prepare and ship outbound parts, boards, and machines (packing, crating, bills of lading, carrier booking, tracking). * Track and process all RMAs, warranty claims, and returns to manufacturers and distributors; ship defective boards and parts on time, follow up until the credit, repair, or replacement is received, and keep an open-RMA log. * Confirm vendor credits for returns and core exchanges appear on statements and are applied; report any missing credits to Accounting. Parts, Prize and Supply Purchasing and Inventory * Order parts, boards, and shop supplies for the Service and Route teams; maintain minimum/maximum (par) levels for high-use parts so technicians are not waiting on common items. * Compare pricing and lead times across vendors; follow company purchase-approval limits and obtain approval before placing orders above them. * Order and manage redemption prizes and crane/merchandiser merchandise; set par levels by location and machine type, issue prizes to routes, and track usage so prize cost stays in line with machine revenue. * Receive, secure, and log pull-tab ticket and other controlled product inventory; issue it to routes with sign-out records. * Organize the warehouse with labeled bin locations for all parts, prizes, and supplies; keep the equipment system's locations and quantities current. * Run weekly cycle counts of high-value and high-use items and a full physical count at month-end; investigate and explain variances and provide counts to Accounting on the monthly close schedule. * Identify obsolete, slow-moving, and excess parts and prizes; recommend return-to-vendor, resale, or write-off. Asset Tagging and Equipment Management System * Assign an asset tag to every amusement, gaming, video poker, jukebox, pool table, dart board, and ATM machine; record make, model, serial number, board/software version, purchase date and cost, vendor, and warranty in the equipment management system. * Record every machine install, swap, move, pickup, repair, and retirement in the system the same day so the system always shows where each machine is. * Keep the fixed-asset list in sync with Accounting: report new machines, disposals, sales, and scrapped units so depreciation and the asset register stay accurate. * Run a periodic asset audit (warehouse and a rotating sample of locations) to confirm each tagged machine is where the system says it is. * Maintain machine key and lock records (which key opens which machine and who has each key set) and control key issue and return. * Provide device lists and serial numbers for amusement-device license applications and annual renewals, and make sure required license decals are on machines before they leave the shop. Machine Testing, Setup and Route Readiness * Test and troubleshoot machines, boards, bill validators, and ATMs when they arrive and when they come back from location; route repairs to the Service Manager. * Set up and program machines before they go on route to company standards (settings, pricing, meters, software updates), document the setup, and have the Service Manager or Route Manager verify settings before deployment. * Maintain a ready-to-deploy list of tested machines and a repair queue, and share both with the Route and Service Managers weekly so installs and swaps are planned against what is actually available. * Stage machines, parts, and prizes for scheduled installs and swaps. * Receive and set up new game releases and software updates so they are tested, recorded, and ready for placement when Route plans the launch. * Oversee management of league and tournament equipment and supplies (prizes, dartboards, tips, pool tables, cloth, balls, and cues). * Clean, inspect, and prep returned machines; tag machines that are out of service and record their status in the system. Shop Operations, Safety and Relocation * Perform monthly inventory counts and purge of obsolete stock if needed, manage warehouse layout, racking, and bin labeling. * Keep the shop and warehouse clean, organized, and secure; control building access, alarm, and storage of high-value items. * Enforce shop safety: lifting and machine-moving practices, forklift and pallet-jack use, clear aisles, and fire and electrical safety. * Recycle or dispose of scrapped electronics, monitors, and batteries through approved e-waste channels in line with Wisconsin requirements. * Assist with shop projects (refurbishments, conversions, build-outs) alongside technicians. * Coordinate scheduled maintenance for company vans and trucks and track vehicle service records, if assigned. * Perform other duties as assigned. Qualifications * 7-10 years of warehouse, inventory, parts, or shipping/receiving experience; 3+ year in a lead or supervisory role preferred. * Experience with amusement, gaming, vending, arcade, or other electronic equipment required. * Basic electronics and low-voltage troubleshooting skills; able to test machines and swap boards, bill validators, and components; teachable on company-specific equipment. * Experience with an inventory, warehouse, or equipment/asset management system. * Strong Excel and computer skills (email, MS Office, online vendor portals). * Experience processing RMAs, warranty claims, and vendor returns. * Highly detail-oriented and organized, with a track record of accurate records and counts. * Able to work independently, manage priorities between Route and Service needs, and communicate clearly. * Valid driver's license and a clean driving record. Benefits * Health, Vision, and Dental insurance * 401(k) match * Paid Time Off (PTO) * Life Insurance (premiums paid by the company) Pay: $70,000.00 - $110,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Relocation assistance * Retirement plan * Vision insurance Work Location: In person