Customer Success & Onboarding Specialist - Small software company

**About the Role** We’re a small, growing software company supporting organizations in the Child and Adult Care Food Program (CACFP) and Adult/Child Care Industry. We're looking for a reliable and friendly team member to help with generating new business, customer onboarding, and support. This is a non\-technical, client\-facing role. Your job is to engage potential clients, make sure they feel confident in starting with our platform, while also supporting our existing customers. As part of our small team, your strengths can help shape the role as the company grows, with opportunities to take on more responsibility over time. Send us your resume and a short message explaining why you're a great fit. We value real, down to earth people, not buzzwords. **Key Responsibilities** * Onboard new clients and walk them through setup and training * Respond to customer questions via phone and email * Create or update training materials and how\-to guides * Simple marketing tasks (emails, flyers, online engagement) * Lead and track outreach efforts (calls, demos, follow\-up emails) * Identify and nurture leads through full sales cycle * Travel to onboard large clients when needed **What We’re Looking For** * Organized, self\-motivated, and dependable * Experience in customer support or onboarding * Strong written and verbal communication skills * Comfortable presenting and breaking down explanations * Familiarity with email, spreadsheets, and simple software tools **Bonus if you have:** * Worked in childcare, CACFP, or directly with small organizations * Experience with outreach, presentations or customer service for a tech product **Compensation \& Perks** * $12 \- 14 /hour starting pay (in\-office) * Opportunity to grow into increased responsibility as the company expands * $55 commission for each site you help sign up and onboard as a new client * One\-time 25% commission from any sponsor organization you help bring in * Mileage reimbursement for any work\-related travel **Performance Expectations** * Learn our software product and field terminology * Create and maintain help content * Consistently engage prospective clients * Deliver timely, professional support to clients Job Type: Full\-time Pay: From $12\.00 per hour Expected hours: 40 per week Schedule: 8\-hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Language: English(required), Spanish (Preferred) Work Location: In person Ability to Commute: McAllen, TX 78501 (Required) Job Type: Full\-time Pay: $12\.00 \- $14\.00 per hour Work Location: In person