Customer Service Representative

**Job Summary:** Responsible for the greeting of customers calling in with questions on their prescriptions. **Job Duties** * Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed * Provides resolution to customer service issues to ensure member satisfaction * Work with members to provide resolution to payment related issues on accounts/orders * Maintain and keep reasonable production as determined by supervisor * May assist in orienting and training new employees * Responsible for completing all mandatory and regulatory training programs * Perform other duties as assigned **Qualifications** **Job Skill Requirements:** * Strong communication skills * Outstanding customer service skills * Excellent organization skills * Ability to multitask and prioritize * General computer and keyboarding skills * Successful completion of a pre-employment and/or random drug screening test **Educational Requirements** * Minimum: High School Diploma or GED * Preferred: AS Degree or Higher in Business Administration or related field **Experience** * Past experience in a customer service related field * 3-6 months experience in a pharmacy/healthcare related industry