Customer Service Representative

**Job Summary** We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you! This paid position offers a chance to develop your skills in office management, client communication, and administrative support while making a real difference every day. **Duties** * Respond promptly and professionally to customer inquiries via phone, email, and chat using multi-line phone systems and computer literacy tools. * Manage front desk operations, including greeting visitors, scheduling appointments, and maintaining a welcoming environment. * Utilize productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing to document interactions and update client records accurately. * Perform data entry tasks with precision, ensuring all client information is current and correctly filed using filing systems and digital databases. * Support office management activities including calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software. * Provide customer support by troubleshooting issues, offering product or service information, and escalating complex concerns as needed. * Maintain organization through filing systems, proofreading documents for accuracy, and managing office supplies to ensure smooth daily operations. **Requirements** * Must have a Windows 11 computer operating system. * Must have Wifi at home. * Proven experience in customer service roles with strong phone communication skills and excellent phone etiquette. * Proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and productivity software. * Technical proficiency with multi-line phone systems, computer literacy, and familiarity with data entry processes. * Bilingual abilities are highly desirable to serve diverse client needs effectively. * Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. * Previous experience as a dental or medical receptionist or personal assistant is a plus but not required. * Ability to handle administrative tasks such as proofreading documents and managing client communication professionally. * Demonstrated time management skills with the capacity to prioritize tasks effectively while maintaining high productivity levels. To apply directly please visit www.rosscollectivegroup.com Join us today to become an essential part of our team! We value energetic individuals who are eager to deliver outstanding customer support while advancing their professional skills in a collaborative environment! Pay: $11.00 - $17.00 per hour Expected hours: No less than 15.0 per week Benefits: * Flexible schedule Application Question(s): * Do you own a computer that operates on Windows 11 or higher? * Do you have Wifi at home? * Are you able to purchase your own backdrop check through our system? It will be $30. Work Location: Remote