Remote Call Center Agent- State of Arizona

**Job Summary** Call Center Agent\- State of Arizona TeemaGroup Full\-time In\-Office \| phoenix, AZ, United States This job is for the State of Arizona. If you are interested, please send me the following information via email to igallegos@teemagroup.com: * Full Legal Name * Last 5 of your social * Resume * 2 References * Interview Availability * Start Date **Position Description:** Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business\-related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. **This position includes the following:** ? Answering incoming phone calls in a fast paced environment ? Resolving Tier 1 level issues ? Reviewing taxpayer accounts ? Verifying, gathering and simultaneously updating key information ? Educating taxpayers of online resources and current tax policies ? Submitting requests for payment arrangements ? Documenting actions taken into multiple systems ? Participating in all team engagement activities ? Meeting performance expectations **Skills Required:** ? Strong ability to multitask ? Basic use of Microsoft Word, Excel and Google Workspace ? Basic math skills are required \- addition, subtraction, multiplication and division. ? Communicate well both in writing and verbally ? Great interpersonal skills ? Retain knowledge easily ? Creative in problem solving ? Goal oriented ? Organized **Skills Preferred:** Spanish\-speaking Experience Required: ? Previous two positions should each be at least one consecutive year in a fast\-paced call center. ? National call centers in industries such as finance/banking, insurance, telecommunications (not technical support) **Experience Preferred:** Experience with participating in process improvement activities, basic math skills, history of working in banking. Education Required: High school diploma or equivalent **Education Preferred:** Associates Degree or higher \#Workwolf