Customer Support Representative

**Job Summary** We are seeking an energetic and dedicated Customer Support Representative to join our dynamic team! In this vital role, you will be the first point of contact for our clients, providing exceptional service and support through various communication channels. Your enthusiasm and organizational skills will help ensure customer satisfaction, streamline office operations, and foster positive relationships. This paid position offers an exciting opportunity to develop your administrative and customer service expertise in a fast-paced environment. **Responsibilities** * Respond promptly and professionally to customer inquiries via phone, email, or live chat, ensuring clear and courteous communication. * Manage multi-line phone systems efficiently, directing calls to the appropriate departments or team members; **call center experience is a must.** * Maintain accurate records of customer interactions using productivity software such as Google Docs, Sheets, and data entry tools. * Assist with office management tasks including filing, calendar management, appointment scheduling, and document proofreading. * Support client communication efforts by preparing correspondence, updating client records, and managing follow-up activities. * Contribute to a well-organized front desk environment by handling clerical tasks such as filing, photocopying, and maintaining office supplies. **Skills** * Proven experience with office management, clerical work, or administrative support in a professional setting. * Strong computer literacy with proficiency in Google Workspace Products and familiarity with JobNimbus. * Excellent phone etiquette and communication skills; ability to handle multiple lines on multi-line phone systems confidently. **Sales experience is a must.** * Bilingual abilities are highly valued to serve diverse client needs effectively. * Demonstrated organizational skills with the ability to prioritize tasks and manage time efficiently. * Experience with data entry, proofreading, and maintaining accurate records using spreadsheets or databases. * Knowledge of customer service best practices combined with a friendly attitude and problem-solving mindset. Join us to be part of a vibrant team committed to delivering outstanding customer experiences! This role offers a chance to grow your administrative expertise while making a meaningful impact on our clients’ satisfaction every day. Pay: $23.73 - $28.58 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person