Hotel Operations Manager

**Job Overview** We are seeking a dynamic and energetic Hotel Operations Manager to lead and oversee the daily functions of our hospitality establishment. In this pivotal role, you will ensure exceptional guest experiences by managing all aspects of hotel operations, including front desk activities, guest services, staff supervision, and financial management. Your leadership will drive operational excellence, uphold hotel standards, and foster a welcoming environment for both guests and team members. This position offers an exciting opportunity to shape the guest journey while maintaining efficient and profitable hotel operations. **Responsibilities** * Oversee daily hotel operations, ensuring smooth coordination across departments such as front desk, housekeeping, food and beverage, and maintenance. * Supervise and manage hospitality teams, providing guidance, training, and performance feedback to foster a motivated and high-performing staff. * Maintain excellent guest relations by ensuring hotel guest service standards are consistently met or exceeded. * Manage hospitality reservation systems and property management systems (PMS) to optimize room bookings and streamline check-in/check-out processes. * Oversee revenue management strategies to maximize occupancy rates and profitability through effective pricing and inventory control. * Monitor operational budgets, control expenses, and ensure financial management aligns with company goals. * Lead human resources functions including hiring, onboarding, staff scheduling, and resolving employee issues with managerial communication skills. * Ensure compliance with health and safety regulations, hotel policies, and property standards. * Handle guest complaints promptly with a solutions-oriented approach to maintain high satisfaction levels. * Conduct night audits and oversee multi-line phone systems with professional phone etiquette to ensure seamless communication. **Requirements** * Proven experience in overseeing daily hotel operations with strong supervisory experience in hospitality management. * Extensive knowledge of hotel management practices, including revenue management, financial operations, and guest services standards. * Proficiency in hospitality reservation systems, property management systems (PMS), and other hospitality technology platforms. * Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively. * Demonstrated leadership skills in managing hospitality teams and managing hospitality operations budgets. * Excellent communication skills for managerial interactions and customer service excellence. * Strong background in human resources practices within the hospitality industry. * Experience with front desk operations, night audit procedures, multi-line phone systems, and phone etiquette. * Ability to work flexible hours including evenings, weekends, or holidays as needed to support hotel operations. Join us as a Hotel Operations Manager where your leadership will elevate our guests’ experiences while driving operational success! We value energetic professionals passionate about hospitality who thrive in fast-paced environments—apply today to be part of a vibrant team committed to excellence! Application Question(s): * PLEASE LIST SALARY REQUIREMENT WHEN APPLYING. OMITTING THIS INFORMATION WILL AFFECT YOUR RESUME FROM BEING CONSIDERED. Work Location: In person