Front Desk Supervisor

**Position REQUIRES previous hotel experience.** HOTEL ANGELENO is currently seeking a Front Desk Supervisor to join the front office team. In this role, the Front Desk Supervisor will be responsible for supervising the operational activities of the Hotel’s front office within hotel guidelines to provide the highest standards of customer service, while maximizing room revenue and occupancy. **Responsibilities** Key responsibilities of a Front Desk Supervisor include: * Supervising procedural aspects of the hotel’s front office, maintaining a constant presence to assist and support the team * Observing employees while they work to ensure that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner * Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable * Performing front desk agent duties as necessary i.e check in, check out and processing room reservations for guests * Assisting employees with questions and problems as they occur * Ensuring that all VIP guests and repeat guests are identified, recognized and pre\-blocked * Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc. * Monitoring cash handling, credit card totals and deposit slips to ensure accuracy * Ensuring that all safety and security policies and procedures are followed * Assisting with the training, coaching and development of team members * Managing and resolving all guest complaints in a professional and courteous manner * Maintaining an up to date working knowledge of all front office procedures, property amenities as well as any special events * This position requires periodic overnight shifts. * Responsible for other tasks as assigned **Requirements** The ideal candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities. * Two years of front desk experience in a hotel property of similar size and quality preferred * Understanding of full service hotel products and guest services * Previous supervisory experience preferred * Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast\-paced changing environment * Ability to handle stressful situations in a calm, professional manner and exhibit good judgment * Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice * Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible * Must possess strong communication and listening skills * Ability and flexibility to work a varied schedule that may include evenings, nights, weekends and holidays Hotel Angeleno is An Equal Opportunity Employer Job Type: Full\-time' ' Work Location: * One location Work Remotely * No Job Type: Full\-time Pay: $26\.50 per hour Benefits: * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance People with a criminal record are encouraged to apply Experience: * Hotel: 2 years (Required) Ability to Commute: * Los Angeles, CA 90049 (Required) Work Location: In person