Operations Supervisor - Sacramento

**Lead a Team That Helps Save Lives** Every delivery matters. At Accurate Courier Services, we don't simply transport packages—we ensure hospitals, laboratories, pharmacies, and healthcare providers receive the critical medical materials they need to care for patients. **Job Details** **Pay** $70,000 to $74,500 per year **Job Type** Full Time **Schedule** * Monday through Friday * Weekends as needed * On call as required to support 24/7 operations **Benefits** * Health insurance * Paid time off * Paid holidays * Career growth opportunities * Supportive team environment **What You’ll Do** * Supervise and support a team of employee medical couriers performing scheduled routes and time\-sensitive on\-demand deliveries. * Recruit, interview, onboard, train, and coach new team members. * Provide real\-time operational support by resolving service issues and assisting drivers throughout the day. * Audit routes, schedules, and procedures to ensure service excellence, efficiency, and compliance. * Manage company equipment and supplies, including phones, ID badges, delivery bags, and temperature\-control materials. * Review timesheets, productivity, service metrics, and customer feedback to improve performance. * Partner with Dispatch and Operations leadership to identify opportunities for continuous improvement. * Build positive relationships with healthcare customers while maintaining exceptional service standards. * Foster a culture centered on safety, accountability, teamwork, and customer service. **Qualifications** * Minimum of 3 years of supervisory or leadership experience in logistics, transportation, healthcare operations, distribution, or a related field. * Experience leading teams in a fast\-paced operational environment. * Strong problem\-solving and decision\-making skills with the ability to remain calm under pressure. * Working knowledge of the Northern California service area, including San Jose, the East Bay, and the Peninsula. * Flexibility to work varying schedules, including early mornings, evenings, weekends, or holidays based on business needs. * Ability to travel throughout the service area and drive extended distances when necessary. * High school diploma or equivalent required; college coursework or vocational education is a plus. * Valid California driver's license with an acceptable driving record. * Reliable personal vehicle with current registration and proof of insurance. * Comfortable using smartphones, GPS navigation, Microsoft Office, and mobile workforce applications. * Bilingual in English and Spanish. **Physical Requirements** This position combines office, field, and driving responsibilities. The successful candidate must be able to: * Walk and stand for extended periods. * Bend, squat, kneel, and reach as needed. * Frequently lift and carry up to 40 pounds. * Navigate loading docks, stairways, and healthcare facilities. * Work indoors and outdoors in varying weather conditions. * Drive throughout Northern California for extended periods. **Compensation and Benefits** * Competitive salary based on experience. * Performance based bonus opportunities. * Health insurance. * Paid time off and paid holidays. * Mileage and travel reimbursement. * Company provided training and professional development. * Opportunities for advancement within a growing healthcare logistics company. **Why Accurate Courier Services?** At Accurate Courier Services, every delivery matters because every delivery impacts a patient. We believe great service starts with great people, and we invest in our team through training, support, and opportunities for growth. If you're looking for a career where your leadership makes a meaningful difference every day, we'd love to meet you.