Inside Sales and Customer Service Representative

Inside Sales Representative – Full\-Arch Dental Implants **Direct\-to\-Consumer Leads \| High\-Ticket Sales \| Full\-Time** Are you a competitive, driven salesperson who knows how to turn an inquiry into an appointment? We are seeking a **high\-caliber Inside Sales Representative** to join our Full\-Arch Dental Implant Call Center. This position is responsible for connecting with direct\-to\-consumer leads who have expressed interest in life\-changing dental implant treatment and guiding them toward scheduling and attending a consultation. **This is not a traditional customer service or receptionist position.** We are looking for a true sales professional who understands that successful DTC sales requires **speed, persistence, confidence, emotional intelligence, strong discovery skills, and consistent follow\-up.** Our patients are considering a significant healthcare and financial decision. The right candidate knows how to build trust quickly, uncover the real reason someone is seeking treatment, address concerns confidently, and inspire qualified prospects to take the next step. What You'll Be DoingConvert DTC Leads Into Appointments * Respond quickly to inbound leads generated through Google, Meta/Facebook, social media, digital advertising, and other marketing campaigns. * Conduct high\-volume outbound calls to new and existing leads. * Convert inquiries into qualified Full\-Arch Dental Implant consultation appointments. * Re\-engage leads who previously expressed interest but did not schedule. * Consistently follow up with leads through phone calls, SMS, and other approved communication channels. * Maintain urgency without creating unnecessary pressure. Conduct Meaningful Discovery This position requires much more than asking, **"Would you like to schedule an appointment?"** You will learn how to uncover: * Why the prospect is considering dental implants. * What they are currently experiencing with their teeth, dentures, or oral health. * How their dental condition is affecting their confidence, lifestyle, eating, relationships, or quality of life. * What has prevented them from addressing their condition sooner. * Why they are considering treatment now. * Their timeline and readiness to move forward. * Potential financial or logistical barriers. Your responsibility is to understand the person behind the lead and help qualified prospects determine their next step. Navigate Objections With Confidence You should be comfortable navigating conversations involving: * **"How much does it cost?"** * **"Do you accept my insurance?"** * **"I can't afford that."** * **"I need to think about it."** * **"I need to talk to my spouse."** * **"I'm just shopping around."** * **"You're too far away."** * **"I'm scared."** * **"I don't think I'll qualify for financing."** * **"I'll call you back."** We don't want representatives who avoid difficult conversations. We want professionals who can **acknowledge concerns, ask better questions, identify the real barrier, educate the prospect, and confidently guide the conversation forward.** Relentless Follow\-Up Some patients schedule during their first conversation. Others require multiple conversations before they are ready. Successful representatives understand that **follow\-up is part of the sale.** You will be expected to: * Follow a structured lead\-management cadence. * Make consistent outbound attempts. * Complete scheduled callbacks. * Re\-engage older leads. * Maintain accurate CRM notes and dispositions. * Never allow a valuable lead to be forgotten because they didn't answer the first call. * Manage your pipeline with discipline and urgency. Performance Matters This is a **KPI\-driven sales environment.** Your performance may be measured by: * Speed\-to\-lead * Contact rate * Outbound call volume * Follow\-up activity * Appointment booking rate * Lead\-to\-appointment conversion * Confirmation rate * Show rate * Call quality * CRM accuracy * Individual conversion performance Top performers don't fear scorecards—they use them to improve. Who We're Looking ForRequired * Proven success in **inside sales, direct\-to\-consumer sales, appointment setting, lead conversion, or high\-volume phone sales**. * Strong closing and objection\-handling skills. * Comfortable making a high volume of outbound calls. * Experience working marketing\-generated leads. * Excellent verbal communication skills. * Strong emotional intelligence and ability to connect with different personalities. * Comfortable discussing money and high\-ticket purchases. * Highly organized with disciplined follow\-up habits. * Comfortable being coached and having calls reviewed. * Motivated by measurable goals and performance. * Ability to work in a fast\-paced, competitive environment. Highly Preferred Experience selling or setting appointments for **high\-ticket DTC products or services**, including: * Full\-Arch / All\-on\-4 dental implants * Cosmetic or elective dentistry * Plastic surgery or elective healthcare * Medical aesthetics * LASIK * Home improvement * Solar * Automotive * Financial services * Other high\-ticket consumer products or services **Dental experience is valuable, but strong sales ability is what will separate the best candidates.** The Person We Want We're looking for someone who is: **Hungry. Competitive. Coachable. Persistent. Confident. Empathetic. Accountable.** You don't wait for the phone to ring. You don't make one call and consider the lead "contacted." You don't become uncomfortable when someone asks about price. You don't immediately give up when a prospect says no. Instead, you become curious. You ask better questions. You listen. You uncover what's really preventing someone from moving forward. And when you believe an appointment could genuinely help that person understand their options, you confidently ask them to take the next step. This Position May NOT Be Right for You If: * You are primarily looking for a customer service position. * You dislike outbound calling. * You are uncomfortable discussing money. * You avoid objections or difficult conversations. * You need to be reminded to follow up with leads. * You are uncomfortable having your calls recorded, reviewed, and coached. * You don't like being measured against KPIs. * You prefer waiting for customers to make decisions rather than actively guiding the sales process. Pay: $51,800\.00 \- $65,000\.00 per year Benefits: * Paid time off * Work from home Work Location: Remote