Client Service Representative

**Join Our Growing Team at FastTrack Veterinary Urgent Care!** Are you a friendly, compassionate, and detail\-oriented individual who thrives in a fast\-paced environment? Do you enjoy being the smiling face that welcomes pet owners during stressful times? FastTrack Veterinary Urgent Care is opening soon in beautiful Port St. Lucie, Florida, and we’re looking for a dedicated **Client Service Representative (CSR)** to help us deliver exceptional service and support to our clients and patients! At FastTrack Vet, we specialize in urgent care services for pets—filling the gap between primary care and emergency care. As a newer facility, we’re excited to build a team that values compassion, teamwork, and a positive culture. Our CSRs are essential to creating an outstanding client experience from the moment a pet walks through our doors to the moment they head home. **Position Overview:** Our Client Service Representatives are the frontline of FastTrack Vet. They are responsible for warmly greeting clients, answering phones and inquiries, managing patient check\-in, handling checkout and obtaining payments, and ensuring seamless communication between clients and our medical team. If you're someone who stays calm under pressure, excels at multitasking, and truly enjoys helping people and pets, this role is for you! Your schedule will include four 7\-8 hour rotating shifts per week. **Key Responsibilities:** * Greet clients and patients with warmth and professionalism * Accurately check in and check out patients, ensuring all client and patient information is complete * Answer phones * Process payments and maintain accurate financial records * Communicate clearly and compassionately with clients about wait times * Support the veterinary team by preparing medical records, assisting with paperwork, and coordinating patient flow * Help maintain a clean, calm, and organized reception area **Requirements:** * 1\+ years of experience in a veterinary, medical, or customer service setting (veterinary experience highly preferred) * Exceptional communication and interpersonal skills * Ability to stay composed and empathetic in stressful situations * Comfortable learning and using veterinary practice software (experience with Instinct EMR is a plus) * Ability to work some evenings and weekends * Team\-oriented attitude with a proactive, can\-do approach * Passion for animals and a commitment to excellent client service **Payment Structure:** Hourly (based on experience) **Benefits:** * Unlimited unpaid time off * Uniform allowance * CE allowance on a case\-by\-case basis for non\-clinical team training and growth * Pet care at cost * Performance\-based bonuses **Why Port St. Lucie?** As the fifth\-fastest growing city in the U.S., Port St. Lucie offers affordability, sunshine, and a laid\-back lifestyle. With access to stunning beaches, water sports, and family\-friendly attractions, it’s a great place to grow your career while enjoying a high quality of life. *FastTrack Veterinary Urgent Care is an equal opportunity employer.* Pay: $16\.00 \- $18\.00 per hour Benefits: * 401(k) * 401(k) matching * Continuing education credits * Employee discount * Flexible schedule * Health insurance * Uniform allowance Work Location: In person