Inbound Call Center Representative

Our contact center supports clients across sectors including retail, consumer services, telecommunications and business services. Each client account is slightly different, so the customers, systems and types of enquiries can vary depending on the team you join. You’ll receive training on the account you’re assigned to before going live. This is a busy, structured workplace with a good mix of newer agents and experienced team members. If you already have customer service experience, great. If you’re moving across from retail, hospitality or another customer\-facing role, we’re open to that too. **The Position** * Handle inbound customer calls * Respond to account and service enquiries * Provide accurate information based on the client account * Update customer details and records * Resolve straightforward issues during the call * Keep clear notes on customer conversations * Escalate cases that require additional support * Follow client procedures and data\-handling requirements **Hours** This is a full\-time, on\-site position in Laredo, working approximately 40 hours per week. Shifts are scheduled in advance and some weekend availability may be required depending on the client account. **What We’re Looking For** * Clear and professional communication * Comfortable speaking with different types of customers * Basic computer skills * Good attention to detail * Reliable attendance and punctuality * Ability to stay organised during busy periods Previous call center experience is helpful but not required. Full training is provided. **What’s Included** * Weekly pay * Paid training * Paid time off * Health, dental and vision benefits * 401(k) * Full\-time hours * Opportunities to move into senior agent, quality or team support roles We’re currently reviewing applications for our **Inbound Call Center Agent position in Laredo, TX**. Apply with an up\-to\-date resume and contact information to be considered. Pay: $18\.00 \- $23\.00 per hour Benefits: * 401(k) * Paid time off * Parental leave Work Location: In person