Field Application Engineer (FAE)

**About the Role** Orbbec is seeking a Field Application Engineer (FAE) to join our North America technical support team, based in the Bay Area. This position provides technical support across Orbbec's full product portfolio, including 3D vision cameras, data acquisition products, and related hardware and software solutions. The role involves supporting customers in robotics, computer vision, automation, AI, and other emerging applications. The ideal candidate has a strong technical background, hands-on software development and troubleshooting experience, and excellent communication skills in both English and Mandarin Chinese. The position requires close collaboration with engineering and product teams in China, along with the flexibility to support customers on-site, travel for business, and participate in industry events. **Key Responsibilities** * Provide pre-sales and post-sales technical support across Orbbec's full product portfolio, including 3D cameras, data acquisition systems, and related solutions. * Support customers with product evaluation, system integration, software configuration, troubleshooting, and application development. * Assist customers with integrating Orbbec products into their hardware and software environments, including SDKs, APIs, drivers, and related tools. * Support data acquisition products and workflows, including device setup, configuration, recording, synchronization, data management, and troubleshooting. * Build, run, modify, and troubleshoot SDK sample applications to reproduce customer issues and validate solutions. * **Troubleshoot software installation, compatibility, connectivity, and integration issues across Windows, Linux, macOS, Android, and relevant embedded platforms.** * Independently investigate customer-reported issues, analyze logs and code, identify potential root causes, and coordinate with internal R&D teams to develop solutions. * Serve as a technical liaison between North American customers and engineering and product teams in China, ensuring effective bilingual communication and issue resolution. * Provide on-site technical support, customer training, product demonstrations, and troubleshooting as business needs require. * Support trade shows, industry events, customer visits, and technical demonstrations, including preparation, setup, and event support. * Collect customer requirements and technical feedback and communicate findings to internal product and engineering teams. * Develop and maintain technical documentation, troubleshooting guides, sample applications, and FAQs. * Independently manage customer technical support cases, prioritize issues, and ensure timely follow-up and resolution. * Collaborate with teams across time zones and provide timely support for urgent technical issues outside regular business hours when necessary. **Qualifications** **Required:** * Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field. * 3+ years of experience in field application engineering, software engineering, technical support, or a related engineering role. * **Strong software development and debugging background, with proficiency in C++ and/or Python and the ability to independently investigate software-related technical issues.** * **Hands-on experience with Windows and Linux development environments, along with familiarity with macOS and Android platforms and their software troubleshooting workflows.** * Familiarity with SDKs, APIs, Git, development tools, and software-hardware integration. * Ability to read and understand source code, work with SDK examples, and troubleshoot software build, dependency, and compatibility issues. * Basic understanding of hardware interfaces, device connectivity, and common communication protocols. * Strong analytical and problem-solving skills, with the ability to independently troubleshoot complex technical issues. * **Excellent written and verbal communication skills in both English and Mandarin Chinese**, with the ability to independently communicate with North American customers and collaborate with engineering teams in China. * Strong customer-facing communication skills and the ability to explain technical concepts clearly and professionally. * Ability to learn and support a broad range of hardware and software products, including new and evolving technologies. * Ability to work independently while collaborating with geographically distributed teams. * Flexibility to participate in meetings across time zones and respond to urgent technical issues outside normal business hours when necessary. * Must be based in the Bay Area and available for on-site customer support, technical demonstrations, and other local business activities as needed. * Willingness to travel domestically and occasionally internationally for customer visits, technical support, trade shows, and industry events. **Preferred:** * Experience with 3D cameras, depth sensing, computer vision, or image processing. * Familiarity with robotics platforms, ROS/ROS2, and related development tools. * Experience with NVIDIA Jetson, ARM-based Linux systems, or embedded computing platforms. * Experience with data acquisition systems, sensor synchronization, recording workflows, or multimodal data collection. * Experience with OpenCV, point cloud processing, camera calibration, or 3D perception applications. * Familiarity with USB, Ethernet, GMSL, camera streaming, device drivers, or related hardware interfaces. * Experience with CMake, cross-platform application development, or third-party SDK integration. * **Experience with Android Studio, Android SDK/NDK, Xcode, or native application development on macOS or Android.** * Experience supporting robotics, automation, AI, or related applications. * Previous experience in a customer-facing FAE or application engineering role. **What We're Looking For** We are looking for a technically capable, self-motivated engineer who can independently support customers across Orbbec's diverse and evolving product portfolio. The successful candidate should combine strong troubleshooting abilities, practical software experience, excellent bilingual communication skills, and a proactive approach to customer support. This is a field-based position requiring residence in the Bay Area, with flexibility for customer site visits, business travel, cross-time-zone collaboration, and industry events. Pay: $130,000.00 - $160,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Education: * Bachelor's (Required) Experience: * relevant engineering: 3 years (Required) Language: * both English and Mandarin (Required) Willingness to travel: * 25% (Required) Work Location: In person