Customer Service Advisor

Plymouth Permanent Full Time £26,228 per annum Join Our Customer Experience Team at Calor Gas Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic **Customer Service Advisor** to join our Customer Experience team in Plymouth. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact. **Working Hours** Our contact centre operates **Monday to Friday, 8:00am – 8:00pm** , with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts. * Saturday shifts: 9:00am – 1:00pm (on a rota basis) * Bank Holidays: 9:00am – 5:00pm (on a rota basis) **Key Responsibilities** * Respond to inbound and outbound customer calls, providing timely and effective support. * Process customer orders and handle account administration with accuracy. * Promote Calor’s products and services during customer interactions. * Investigate and resolve customer complaints in line with company policies and service standards. * Achieve individual and team performance targets and KPIs. * Collaborate across departments to ensure a smooth and efficient customer experience. * Contribute ideas and support improvements in service processes and customer satisfaction. * Maintain accurate, secure, and up-to-date customer records. **What We’re Looking For** * Strong communication and interpersonal skills, with a customer-focused approach. * A sense of ownership and pride in delivering high-quality work. * Ability to stay organised and work effectively under pressure. * Meticulous attention to detail. * Familiarity with Microsoft Office; experience with SAP is advantageous. * Comfortable working in a high-volume, fast-paced environment. **What We Offer** * 25 days of annual leave * Holiday Purchase Scheme * Private Medical Insurance * Company Pension Scheme (matched contributions to up to 7.5%) * Staff Discounts on Calor Gas * Paid Charity Day