Customer Service Representative

**Summary** The *Customer Service Representative* is responsible for assisting customers in call center type setting, assisting with special projects and answering customer inquiries via phone, email or online chat. Provide administrative support to Field Staff, Project Leads, Regional Program Managers, the Customer Service Manager, the Administration Manager and Division Director. **Essential Duties and Responsibilities** * Responsible for all customer services (calls, emails, online chat, appointment scheduling, data entry, field support, etc.). * Responsible for assisting with Backflow Testing Services (calls, technical support, Test Form data entry, tester approval/validation, device request approval, etc.). * Assist with special projects as assigned by Client Account Manager. * Adhere to Operating System procedures. * Create positive and professional relations with daily customer communication. * The hours for this position are Mon\-Fri; 9:00am\-5:00pm EST. **Skills and Core Competencies** * Fluent in Spanish and English required. * Ability to interface with customers and employees in a professional manner. * Proficient in Microsoft Office (Word, Excel, Outlook, Teams) with ability to learn new software systems a must. * Ability to multi\-task effectively and prioritize issues \& tasks. Strong analytical and creative critical thinking skills. * Basic understanding of Cross Connection Control programs \& procedures helpful. * Ability to compose routine correspondence and reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone. * Excellent communication, presentation, and administrative skills with exceptional interpersonal skills and organizational skills. * Ability to create and maintain a team environment. * Ability to work independently as well as in a team environment. * Commitment to company values. **Education and/or Experience** * Minimum 3 years’ experience in a customer service\-related industry required. * Minimum 1 years’ high\-volume call center experience preferred. **Certificates, Licenses, Registrations** * ASSE 5150 Administrator Certified helpful. HydroCorp is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. Must be willing to undergo a background check/drug screening in accordance with local law/regulations. This position requires a valid driver’s license. Pay: $18\.00 \- $19\.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance * Work from home Experience: * Language translation : 1 year (Preferred) * Customer Service: 3 years (Required) Language: * fluent Spanish (Required) * fluent English (Required) Work Location: Remote