Principal Staff Engineer

**We’re looking for a Principal Staff Engineer** **Synechron, is a global provider of Information Technology outsourcing services focused on the banking, finance and payments industry. We provide a broad range of IT services and technology solutions that are flexible, cost-effective, efficient and reliable. We pride ourselves on our ability to deliver high quality resources and solutions to our clients. Through Synechron’s Financial innovation labs, we continue to develop innovative solutions by providing engineering payment solutions, creating tools and processes that shape the evolution of technology. For more information on the company, please visit our website: www.synechron.com.** **Job Description:** * Strong hands-on expertise in **C#, .NET / ASP.NET Core** , and modern backend development. * Strong full-stack development experience with **React, TypeScript** . * Building AI agents and conversational applications * API/tool integration and enterprise system orchestration * RAG, prompt engineering, vector search and knowledge retrieval * Conversational AI, including intent classification, NLU/NLP, entity extraction and context management * Human-in-the-loop workflows, escalation patterns and AI guardrails * Agent observability, evaluation, reliability and performance monitoring * Enterprise-scale architecture, governance, guardrails and technical strategy * Deep experience designing and delivering AI-powered platforms * Hands-on engineers building APIs, services, AI workflows and conversational experiences * Strong focus on .NET, cloud, integration, testing and operational excellence * Technical leaders driving delivery of AI agents and integrations * **Cloud-native development (Azure/AWS),** **Good to Have** * **Microsoft Copilot Studio,** Azure OpenAI/AI Foundry, Semantic Kernel * **Dynamics 365 Contact Centre** * Conversational AI / NLU / intent modelling * LLM/GenAI application development * Voice Bot / IVR / PSTN concepts * Synthetic conversation and AI-agent testing * Agent evaluation, guardrails and responsible AI * Azure/Power Platform/Dataverse * Contact-centre routing and queue/workstream concepts **SYNECHRON’S DIVERSITY & INCLUSION STATEMENT** Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law