Customer Service Specialist

Apply Job Type Full\-time **Description** Amwaste is looking for a Customer Service Specialist to work in our Birmingham, AL Residential office. **Job Description** Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management. **Customer Service Specialist** **ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:** * Answers the telephone or greets the customer. * Provides prompt and correct information about collections, rates, billing, and account status. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co\-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. **Qualifications** Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: **Education And Experience** * High School Diploma or GED preferred. * Two years related experience in a call center.