Senior Network Engineer

PYRAMID Business Systems, a locally owned and fully insured IT consulting, support, and security firm located in Binghamton, NY, with a history spanning 35 years, is currently seeking an experienced network engineer. The ideal candidate will possess a robust network competency and hold industry\-recognized certifications. PYRAMID offers a competitive salary and benefits package, commensurate with experience and certifications. Job Summary: The primary responsibility of this role is to assist in the design, implementation, maintenance, and support of technology environments for both SMB and enterprise clients. This encompasses a diverse range of technologies including Windows, Hyper\-V, VMware, Storage solutions, Active Directory, O365, and development support for systems and applications infrastructure. The candidate should be proficient in managing all phases of server and desktop processing/operating systems, capable of handling complex problems across multiple technology platforms. Duties/Responsibilities/ Essential functions: * Administering Windows servers and maintaining Microsoft Active Directory configurations. * Supporting and managing all O365 related products. * Designing and managing application interfaces and dependencies. * Providing architectural design and support for various application platforms. * Developing and maintaining comprehensive platform network documentation. * Offering tier 3 troubleshooting support as necessary. * Implementing and configuring new servers, workstations, printers, firewalls, switches, wireless access points, group policies, etc. * Diagnosing, troubleshooting, and resolving hardware, software, and network infrastructure issues. * Executing network security measures to safeguard client environments. * Researching and evaluating new technologies to meet client IT requirements. * Providing both remote and onsite support to clients. Required Skills and Abilities: Experience (5\+ years): * Advanced triage and troubleshooting capabilities * Comprehensive understanding of network concepts * Expertise in network administration, including layer 3 switching, firewalls, and wireless networks * In\-depth knowledge of network and application security * Proficiency in Active Directory * Extensive experience with Windows Servers * Competence in VPN and remote connectivity * Advanced knowledge of Microsoft technologies such as Azure, Microsoft 365, Microsoft Entra ID/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2025\+, DHCP, and DNS * Availability to work nights and weekends as required for project completion or issue resolution * Strong project management skills * Experience with managing technology * Exceptional problem\-solving and troubleshooting abilities * Professional and effective communication skills * Ability to work as part of a team * Possession of reliable transportation and valid driver's license * Background check required Qualifications: * Prior experience in service desk or technical support roles is required * High level of diplomacy and strong interpersonal skills * Customer service\-oriented mindset * Exceptional troubleshooting skills Education and Experience: * High school diploma or equivalent; Bachelor’s degree; or a combination of education and experience that provides the knowledge, skills, and abilities perform required duties effectively * Experience in network administration * IT\-related certifications are an advantage Job Type: Full\-time Pay: $25\.00 \- $27\.00 per hour Benefits: * 401(k) * Health insurance * Paid time off Work Location: In person