Director of Operations

**Director of Operations – Medical Spa & Aesthetics** Location: Louisville, KY Job Type: Full-Time | Salaried Schedule: 40+ hours per week Position Overview We are seeking an experienced Operations Manager to oversee the daily operations of a growing medical aesthetics and wellness business. This leadership role is responsible for business operations, employee management, client experience, financial oversight, and administrative efficiency. The ideal candidate is a proactive, organized leader who can independently manage daily operations, effectively delegate responsibilities, and collaborate with ownership on strategic decisions. Key Responsibilities * Operations Management: Oversee daily operations, business systems, facility management, inventory, purchasing, vendor relationships, and operational improvements. * Employee Leadership: Manage staffing, scheduling, hiring processes, onboarding, training, performance evaluations, and employee accountability. Collaborate with ownership on significant personnel decisions. * Client & Patient Experience: Oversee booking, consultations, client communication, service recovery, follow-ups, rebooking, memberships, and retention. * Business Growth: Support marketing initiatives, promotions, events, client acquisition, sales conversion, and retention strategies. * Aesthetic Practice Coordination: Oversee patient intake, treatment scheduling, provider-directed follow-ups, administrative documentation, financing coordination, and aesthetic inventory processes. * Leadership & Accountability: Independently resolve operational challenges, supervise support staff, implement business initiatives, and maintain consistent communication with ownership. Qualifications * Previous management experience in medical aesthetics, wellness, hospitality, or a related service-based industry preferred. * Strong leadership, organizational, communication, and problem-solving skills. * Experience managing employees, scheduling, inventory, and business operations. * Understanding of customer service, sales, retention, and financial performance. * Ability to work independently, prioritize responsibilities, and lead a team effectively. * Proficiency with scheduling software, POS systems, and administrative technology. Ideal Candidate A confident, solutions-oriented leader who takes ownership of daily operations, anticipates business needs, maintains high standards, and creates an exceptional experience for both clients and employees. Interested candidates should submit a résumé highlighting relevant management and operational experience. Pay: From $80,000.00 per year Benefits: * 401(k) * Employee discount * Health insurance * Paid time off * Professional development assistance Work Location: In person