Clinic Manager

**JOB SUMMARY:** Responsible for overall operations of Haven Humane Society's veterinary clinic. The Clinic Manager delegates duties as needed to achieve clinic goals and oversees support staff to ensure individual duties are being completed, but ultimately is expected to step in and work alongside staff as needed to meet goals. This position is a supervisory position, and the successful candidate will be expected to provide leadership, direction and discipline when necessary. **SPECIFIC DUTIES:** * Hire, train, and evaluate clinic staff. * Supervise and assist clinic staff with their assigned duties. * Create and manage staff schedules, ensuring coverage and compliance with break/overtime policies. * Develop and update clinic policies and procedures. * Ensure the clinic has proper working equipment and supplies and that the clinic is in compliance of all regulations and codes. * Supervise inventory & ordering and help to manage clinic supplies. * Ensure a high level of customer service and handle special needs for the public, in the department. * Ensure proper disease prevention, humane treatment of animals, and sanitary conditions of the clinic. * Prepare and submit reports as directed. * Assist as needed with budget preparation. * Assist with maintaining inter-departmental flow of information, procedures and duties necessary for efficient shelter operations. * Work with the Volunteer Program Manager to build the volunteer base, and ensure training is adequately developed to prevent injury and ensure an enjoyable volunteer experience. * Train and mentor volunteers as needed. * Maintain a positive, professional team culture and ensure safe work practices. * Other duties as assigned by Chief Medical Officer. * Punctuality and attendance are essential duties of employment. * Serve as point person for the dissemination of information to clinic staff. * Manage and diffuse interpersonal issues relating to clinic staff. **SCHEDULE:** This position is scheduled for four days/week, Monday through Thursday 7am-6pm; however, the schedule can change and may sometimes require weekend or evening hours to complete the job. Can include working some holidays or evenings depending on needs. Candidate must be flexible with schedule changes and short notice requests. **JOB CONDITIONS:** * Fast pace, high volume surgical case load (30-60 surgeries/day). * Interact with clients who may be difficult or experiencing distress. **Potential and Prolonged Exposures:** * Prolonged exposure to various aqueous solutions, including but not limited to, dish soap, chlorhexidine, and spectra soap * Prolonged exposure to isopropanol, hydrogen peroxide * Potential exposure to formalin solution * Potential/prolonged exposure to isoflurane gas * Prolonged exposure to quaternary ammonium cleaners and bleach * Prolonged exposure to pressurized steam * Potential exposure to sharps including needles and surgical blades * Potential exposure to sick or injured animals * Potential exposure to fractious animals * Potential/prolonged exposure to animal excretions * Potential/prolonged exposure to moderate noise levels **CONTACTS:** Contacts include animals, staff, other department heads, general public, volunteers, and other animal agencies and animal care professionals and vendors. **EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES:** **Education & Experience** * Must be a high school graduate (or GED equivalent) * Must be able to read, write, and comprehend the English language * Minimum two years of experience as a veterinary technician or RVT desired * Minimum three years of experience as an office manager in a busy veterinary hospital desired **Animal Handling** * Must be able to learn characteristics of animal behavior (for example: be able to identify aggressive or fearful behavior) * Must be able to use appropriate safety equipment for fractious or feral animals (will train) – the use of safety equipment is mandatory * Must possess excellent reflexes * Must be able to identify own limitations and be willing to ask for help * Must become proficient at animal restraint for various procedures **Physical** * Must be able to work standing or sitting for 8 or more hours * Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help * Must be able to bend and kneel repeatedly * Must be able to see fine detail in a variety of situations * Must have good hearing, including ability to distinguish changes in pitch * Must have reasonable degree of agility to move through tightly cramped areas in various situations * Must have acceptable sense of touch and smell * Must have good range of motion in joints especially wrist, knees, elbows * Must have good range of motion in your back for twisting, etc * Must be able to work in potentially extreme environmental temperatures * Must have acceptable sense of balance * Must be able to work and reach on hands and knees * Must be able to use a ladder and/or step stool * Must possess excellent hand-eye coordination * May be asked to move large oxygen tanks * Must possess an acceptable degree of dexterity in hands and fingers * Must have good vision, including peripheral vision, fine detail, distance, depth perception, and ability to focus **Emotional/Mental** * Must be able to work under stressful conditions and work efficiently and effectively under those conditions * Must be able to respond quickly to a variety of medical situations (with training) * Must be able to cope with death due to surgical complication or euthanasia * Must be able to rapidly and accurately process information * Must be able to delegate tasks and make decisions * Must be able to recognize a need for assistance and ask for help * Must be able to work independently and as part of team * Must be able to cope with frustrating situations and remain calm * Must be able to effectively multitask, prioritize competing demands, and manage time efficiently **Technical** * Technical proficiency with Microsoft Office, Outlook, and Excel * Must be able to operate a multi-line phone system * Must be able to navigate and utilize shelter management software (with training) **BENEFITS:** * 401(K) full match up to 3% * 90% of medical premium paid by employer * 100% of Dental, Vision, and Life Insurance benefits paid by employer * Paid vacation, sick leave, and holidays * Employee pet care discount **EQUAL EMPLOYMENT:** Haven Humane Society provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Job Type: Full-time Pay: $70,720.00 per year Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Education: * High school or equivalent (Required) Experience: * RVT or Veterinary Technician: 2 years (Preferred) * Veterinary clinic/hospital management: 3 years (Preferred) Work Location: In person