Surrogacy Case Manager – Intended Parent (IP)

**Location:** Los Angeles / Southern California **Job Type:** Full-Time **Compensation:** $6,000/month ($72,000/year) About Yunda Surrogacy Yunda Surrogacy is a Los Angeles-based surrogacy agency supporting intended parents and gestational carriers throughout their family-building journeys. We work closely with fertility clinics, reproductive attorneys, escrow companies, insurance professionals, and other third-party partners to provide coordinated and personalized support throughout the surrogacy process. We are currently looking for an experienced **Surrogacy Case Manager – Intended Parent (IP)** to join our team in Southern California. Position Overview The Case Manager will be responsible for supporting and managing Intended Parents (IPs), beginning with the initial intake and continuing throughout their surrogacy journey. This position requires someone who has **hands-on case management experience** and understands how to coordinate cases involving multiple parties. We are particularly interested in candidates who have experience working with **fertility clinics, IVF professionals, reproductive attorneys, agencies, or other third-party referral partners** and are comfortable developing and maintaining professional relationships with these partners. The ideal candidate is organized, responsive, proactive, detail-oriented, and comfortable managing multiple active cases at the same time. Key ResponsibilitiesIntended Parent Intake & Case Management * Conduct initial intake calls with prospective Intended Parents. * Understand each IP's family-building goals, timeline, embryo status, fertility clinic, budget, matching preferences, and other case-specific needs. * Explain Yunda's surrogacy process, matching process, timeline, and next steps. * Maintain consistent communication with Intended Parents throughout their journey. * Manage multiple active IP cases and ensure important milestones, documents, deadlines, and follow-ups are properly tracked. * Coordinate internally with the surrogate/GC team to facilitate matching and case progression. * Identify potential case issues early and proactively coordinate solutions. Clinic & Third-Party Partner Coordination * Communicate and coordinate with fertility clinics regarding IP cases, embryo status, GC screening, medical clearance, transfer preparation, and other case-related matters. * Maintain professional relationships with fertility clinics and other third-party partners. * Develop and maintain referral relationships with clinics and other industry professionals who may refer Intended Parents. * Follow up with referral partners and ensure referred IPs receive timely communication and support. * Coordinate with reproductive attorneys, escrow companies, insurance professionals, mental health professionals, and other service providers as needed. * Track referral sources and maintain accurate records of partner communications and IP leads. Case Documentation & Follow-Up * Maintain accurate and organized case notes and records. * Track each Intended Parent's current case status and next steps. * Ensure required documentation is collected and properly stored. * Follow up proactively with IPs and third parties rather than waiting for outstanding items to become overdue. * Provide regular case updates to management and escalate important issues when necessary. Qualifications **Required:** * Previous experience in **case management**, preferably within surrogacy, fertility/IVF, reproductive healthcare, egg donation, or a related field. * Demonstrated experience independently managing cases from intake through multiple stages of a client journey. * Experience communicating and coordinating with fertility clinics and/or other third-party professional partners. * Strong understanding of professional client communication and relationship management. * Excellent organizational and follow-up skills. * Ability to manage multiple cases, deadlines, and stakeholders simultaneously. * Strong written and verbal communication skills. * Detail-oriented and comfortable working with sensitive and confidential information. * Must be located in **Southern California**, preferably in or near the **Los Angeles area**. **Preferred:** * Previous experience at a surrogacy agency, fertility clinic, egg donation agency, or reproductive healthcare organization. * Existing experience working with fertility clinic referral channels or other Intended Parent referral sources. * Familiarity with the U.S. surrogacy and IVF process. * Experience working with international Intended Parents. * **Mandarin Chinese proficiency is a plus.** What We're Looking For We are looking for someone who is more than an administrative coordinator. The right candidate should be comfortable **taking ownership of cases**, communicating directly with Intended Parents, coordinating with clinics and third-party professionals, following up proactively, and ensuring that each case continues moving forward. Experience handling complex, multi-party cases and building relationships with fertility-industry partners will be highly valued. Compensation $6,000/month ($72,000/year) Full-time position based in Southern California, with preference given to candidates located in the greater Los Angeles area. How to Apply Please submit your resume through Indeed. In your application, we encourage you to highlight any previous experience with: * Surrogacy or fertility case management * Intended Parent/client intake * Fertility clinics or IVF practices * Third-party referral relationships * Managing cases involving multiple professional parties * Mandarin-speaking clients, if applicable We look forward to hearing from you. Pay: $5,000.00 - $6,000.00 per month Work Location: Hybrid remote in Pasadena, CA 91104