Customer Service & Sales Coordinator

Customer Service & Sales Coordinator ScreenzZ Window Screen RepairMurrieta, CAPart-Time | 20–25 Hours/Week$20–$24/hour + Performance Bonuses About ScreenzZ ScreenzZ is a fast-growing, family-owned window screen and screen door company serving Murrieta, Temecula, and surrounding communities. We make getting window screens repaired or replaced incredibly easy. Customers can get an instant quote online, schedule service, and let our team take care of the rest. We’re looking for a friendly, organized, and motivated Customer Service & Sales Coordinator to help us deliver an exceptional customer experience while turning more inquiries and estimates into booked jobs. What You’ll Do You’ll be the primary point of contact for many of our customers and leads. Your responsibilities will include: * Responding to incoming calls, texts, and customer questions * Following up with customers who received an Instant Quote but haven’t scheduled yet * Calling and texting previous estimates and leads * Helping customers understand their screen repair and replacement options * Converting estimates into scheduled appointments * Scheduling and coordinating jobs with our screen technicians * Confirming appointments and handling schedule changes * Identifying opportunities to add additional window screens, screen doors, PetScreen, or other services to existing jobs * Following up on unpaid invoices when necessary * Checking in with customers after completed jobs * Helping generate customer reviews * Keeping customer information and job notes organized in our system This Is NOT a Typical Receptionist Position We’re looking for someone who enjoys talking to people and isn’t afraid to ask for the sale. Many of our customers already know they need their screens repaired. Your job is often simply to answer their questions, make the process easy, and help them finally get it taken care of. You won’t be cold calling random people. You’ll primarily be working with homeowners who have already contacted ScreenzZ, requested a quote, or previously expressed interest in our services. You’ll Be Great at This If You… * Are naturally friendly and comfortable talking with customers * Communicate clearly by phone and text * Enjoy sales without being pushy * Are comfortable following up multiple times * Are highly organized and dependable * Can manage multiple conversations and appointments at once * Take initiative instead of waiting to be told what to do * Are comfortable learning new software and customer management systems * Like working toward measurable goals * Can stay positive when customers don’t answer or say no Previous customer service, inside sales, home-service, appointment-setting, or call-center experience is helpful, but attitude, communication skills, and reliability matter more to us than a specific background. How We Measure Success One of your biggest goals will be helping ScreenzZ turn more estimates into completed jobs. You’ll help manage the customer journey from: Lead → Quote → Follow-Up → Scheduled → Completed → Paid → Review We’re looking for someone who takes ownership of that process and continually looks for ways to make the customer experience easier. Schedule Approximately 20–25 hours per week to start. There is potential for the position and hours to grow as ScreenzZ continues to grow. Compensation $20–$24/hour, depending on experience. You’ll also have the opportunity to earn performance bonuses based on results, including successfully converting qualified estimates into booked jobs. Why ScreenzZ? We’re building a modern home-service company focused on making a traditionally frustrating service incredibly simple. You’ll be joining a growing company where your work directly impacts our customers, our technicians, and the growth of the business. If you’re someone who loves helping people, enjoys sales, and likes the idea of helping build something rather than simply filling a seat, we’d love to hear from you. Pay: $20.00 - $24.00 per hour Application Question(s): * 1. “A customer received a quote from us 3 days ago but hasn’t scheduled. What would you say when you called them?” * A customer says, ‘Thanks, I got the quote. I just need to think about it.’ How would you respond? * You have 10 new leads waiting for follow-up, a customer calling about today’s appointment, a technician asking you a scheduling question, and an unpaid invoice from yesterday. What do you handle first, and why? Work Location: Remote