OA/DA Military Move Specialist Manager

**OA/DA Military Move Specialist Manager \- 3\-5 years of Managerial; 3\+ Years of Moving/Relocation \& Household Goods Experience Required** **Job Description** Are you an expert in navigating the logistics of household goods (HHG) moving and relocation? We are seeking a strategic and highly organized OA/DA Military Move Specialist Manager to lead our Origin Agent (OA) and Destination Agent (DA) logistics business. In this role, you will oversee high\-volume military moves awarded via third\-party bid boards, coordinate crucial logistics with brokers and internal teams, manage a small team, and ensure top\-tier execution of relocation services for those who serve. This role will also perform other non\-military move responsibilities in support of NWVL's business partners. **Key Responsibilities** * **Bid \& Board Management:** Monitor, secure, and manage move opportunities via third\-party military and corporate bid boards. Review moves scope, timelines, and compliance requirements to ensure accurate quotes. * **Logistics Coordination:** Oversee the end\-to\-end lifecycle of household goods shipments, including packing, transportation, storage, delivery, and specialty services, across both military and non\-military (commercial) moves. * **Team Management:** Directly supervise and develop a small team of coordinators/specialists, assigning workload, setting performance expectations, and providing day\-to\-day guidance and coaching. * **Vendor \& Broker Relations:** Partner efficiently with Military Move Brokers, internal dispatch, and approved third\-party vendors to execute seamless services. * **Escalation \& Resolution:** Make real\-time operational decisions to mitigate delays, handling exceptions via established escalation pathways (e.g., Red Alert systems). * **Quality Assurance \& Billing:** Drive strict adherence to company policy, contractual obligations, and military service standards. Ensure documentation accuracy to support billing and prompt move close\-outs. * **Non\-Military Move Support: P**erform non\-military move responsibilities in support of NWVL's business partners. * **Other Duties:** Perform other duties as assigned. **Qualifications \& Requirements** * **Education:** High school diploma or equivalent required. * **Managerial Experience:** Minimum of 3\-5 years of prior supervisory or managerial experience, including direct oversight of staff, is required. * **Moving Experience:** Minimum of 3\+ years of experience directly within the moving/relocation customer service and operations industry. Specific exposure to household goods (HHG) and 3rd party Military moves is highly preferred; experience with non\-military (commercial) HHG moves is a plus. * **Industry Knowledge:** Deep familiarity with Origin Agent (OA) and Destination Agent (DA) processes, high\-volume move environments, and military moving broker networks. * **Leadership:** Demonstrated ability to lead or manage a small team, with the ability to delegate effectively and hold team members accountable to performance and compliance standards. * **Decision Quality:** Exercises sound, timely judgment on operational and escalation matters, weighing costs, compliance requirements, and customer impact to reach the best outcome. * **Collaboration:** Works well with others across internal teams, brokers, and vendors, building cooperative working relationships that support seamless move execution. * **Communication:** Communicates clearly and professionally, verbally and in writing, with internal teams, brokers, customers, and business partners. * **Attention to Detail:** Reviews move documentation, quotes, and billing with a high degree of accuracy, catching discrepancies before they become costly errors. * **Organizational Skills:** Manages multiple moves, deadlines, and priorities simultaneously, keeping documentation and workflows well organized. * **Sense of Urgency:** Responds promptly to escalations, delays, and time\-sensitive requests, treating deadlines tied to military and customer commitments with appropriate priority. **Physical Requirements** * Work at a computer for extended periods of time * Move about the office to access office machinery, cabinets, etc. * Operate a computer and other office machinery * Communicates frequently over the phone