Front Desk Manager

**Bold Hospitality** **Front Desk Manager – Job Description** **Position Summary** The Front Desk Manager leads all front office operations to ensure exceptional guest service, revenue accuracy, and compliance with Bold Hospitality and brand standards. Key Responsibilities * Direct daily front desk operations **Ensure guest satisfaction and service recovery** Review night audit and financial reports **Recruit, train, and schedule team members** Enforce company policies and security **Coordinate with Housekeeping and Maintenance** Manage staffing coverage **Drive continuous improvement** Qualifications * 2–3 years hotel front office leadership experience **Strong PMS and audit knowledge** Excellent leadership and communication skills **Flexible schedule availability** Compensation & Schedule Full-time position with flexible shifts including weekends based on business needs. Front Desk Manager – Core Job Duties Guest Service & Experience Leadership · Oversee all front desk functions to ensure efficient check-in, check-out, reservations, and billing accuracy · Lead service recovery efforts by resolving escalated guest concerns professionally and promptly · Monitor guest satisfaction scores and feedback to drive continuous improvement · Maintain a welcoming front lobby environment at all times Team Leadership & Scheduling · Recruit, onboard, train, coach, and evaluate front desk staff · Develop weekly schedules aligned with occupancy and labor targets · Ensure full shift coverage including call-offs and peak periods · Conduct performance reviews and disciplinary actions Financial Accuracy & Audit Controls · Review nightly audit and transaction reports · Correct billing discrepancies promptly · Enforce cash handling and revenue protection procedures · Support financial compliance with management Operational Coordination · Coordinate with Housekeeping on room readiness · Work with Maintenance to resolve issues quickly · Communicate VIP arrivals and special requests Policy & Brand Compliance · Enforce Bold Hospitality and brand standards · Ensure security and privacy procedures · Conduct operational quality checks Guest Relations & Reporting · Respond to customer care cases within timelines · Document service recovery actions · Track KPIs and operational performance Pay: $18.00 - $19.00 per hour Benefits: * Employee discount * Flexible schedule Work Location: In person