General Manager - Chamberlain Coffee

Be a part of something extraordinary! Our coffee isn’t just a drink; it’s a full experience, with a focus on high quality ingredients, groundbreaking beverage creations, and immersive hospitality. If you’re passionate about great coffee, amazing people, and the energy of a bustling cafe, we’d love to have you on the journey with us, shaping the vibe, building community, and delivering exceptional coffee experiences. ***Position overview:*** As the General Manager, you will lead your cafe team and set the standard for excellence in people leadership, customer service, beverage quality, and overall store performance. You will bring the brand’s retail vision to life by building a strong, engaged team and fostering an inviting and inspiring atmosphere where both customers and team members feel valued. As the leader of the cafe, you will own the day\-to\-day operations and business performance of the store, with a focus on developing your people, driving operational excellence, and achieving key business goals. You’ll create a high\-performing team culture rooted in our brand values while ensuring every aspect of the cafe delivers an exceptional customer experience and operates to the highest standard. ***Responsibilities:*** **Customer Experience** * **Personalized Service:** Understands the significance of crafting a one\-of\-a\-kind experience tailored to each customer, ensuring every visit feels special and memorable. * **Team Empowerment**: Establishes clear expectations and goals for the team, guiding them to deliver exceptional customer interactions that reflect our brand’s values. * **Commitment to Excellence**: Holds a strong belief in the necessity of excelling in both product quality and hospitality, ensuring every cup and every interaction exceed customer expectations **Leadership and Team Development** * **Strategic Hiring \& Staffing:** Demonstrated expertise in recruiting and staffing, with the ability to maintain optimal team levels and proactively adjust to business trends and demands. * **Building a World\-Class Team:** Experienced in cultivating a highly engaged, dedicated team of baristas and guest experience specialists, fostering a culture of continuous feedback and improvement. * **Decisive \& Adaptive Leadership:** Quickly takes initiative, making informed decisions with agility and confidence in a fast\-paced environment. * **Champion of Employee Growth:** Committed to creating a positive, supportive workplace, advocating for team development and actively promoting individual growth and career progression. * **Exceptional Communication:** An excellent communicator who can clearly and effectively convey expectations, provide constructive feedback, and inspire the team to achieve their best. **Operations** * **Visual Standards:** Upholds excellence in the store's visual presentation, ensuring the store consistently reflects the brand’s high standards. * **Scheduling \& Payroll Management:** Oversees staff scheduling and closely monitors payroll, ensuring efficient and effective use of resources. * **Inventory Management:** Manages all aspects of inventory for the store including product ordering, efficient par management and loss prevention, while maintaining positive and professional relationships with vendors. * **Policy \& Procedure Compliance:** Ensures the store team adheres to all company policies, procedures, and directives, maintaining a well\-organized and compliant operation. * **Financial Responsibility:** Manages the store’s financial performance, including budgeting, expense control, and revenue generation, to ensure profitability and sustainable growth. * **Event Leadership \& Collaborations:** Successfully leads and executes flawlessly on exciting in\-store events and collaborations hand in glove with the leadership team and all other parties. ***Qualifications*** * 3\-4 years of experience successfully leading a business in a high\-growth environment within hospitality or consumer brands. * In\-depth knowledge and genuine passion for specialty coffee, with a strong understanding of the industry’s trends. * Successful track record of building, managing, and developing high\-performing hospitality teams, fostering a collaborative and positive work culture. * All necessary food handlers’ qualifications. * Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business. ***Availability requirements*** * 40 hours, 5 days per week * Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business *This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all responsibilities, tasks, and duties* Pay: $70,000\.00 \- $80,000\.00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Paid training * Vision insurance Work Location: In person