Customer Service Representative

**Join Storage Post & Help Shape the Future of Real Estate** **Now Hiring: Customer Service Representative – Plainview, New York** *Full-Time | Weekend Availability Required* Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you! Storage Post is a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency. **Why You’ll Love Working With Us:** * **Full Benefits Package** – 100% employer-paid Medical, Dental & Vision for full-time employees * **401(k) + 4% Employer Match** – Invest in your future while building your career * **24 Paid Days Off/Year** – Because work-life balance matters The **Customer Service Representative** plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards. **You will:** * Take ownership of customer inquiries and deliver solutions tailored to customer needs * Handle inbound customer service calls while maintaining a **95% answer rate** * Monitor support queues and address customer-related issues promptly * Answer rollover sales calls using provided scripts to ensure a positive experience * Manage customer credits and assist with claim management * Identify and report operational issues or gaps in procedures * Support ad hoc operational projects as assigned by the Call Center Supervisor * Perform other duties as needed to support the team’s success **You have:** * 2+ years of customer service experience (preferred) * Flexibility to work varied schedules, including weekends * A genuine passion for delivering exceptional customer service * Excellent verbal and written communication skills * A pleasant, professional phone presence * Strong time management and organizational skills * Confidence handling customer concerns and resolving conflicts * Ability to remain calm and effective in a sometimes high-pressure environment * A collaborative mindset and ability to work well with others **Ready to help customers find space for what matters most?** Apply today and become an essential part of our customer care team!