Assistant General Manager

**About The Whittemore House** The Whittemore House is a historic private dining, event, and social club serving alumni, members, university partners, and guests. Located on the campus of Washington University in St. Louis, The Whittemore House provides a welcoming environment for dining, social engagement, professional gatherings, university events, and community connection. The Assistant General Manager (AGM) plays a critical leadership role in ensuring operational excellence, exceptional hospitality, and best\-in\-class member experience. **Position Overview** The Assistant General Manager serves as the second\-in\-command and a key member of the team. This position supports the General Manager in overseeing daily operations, member services, food and beverage operations, private events, and facility presentation. The AGM is a visible leader who works closely with employees, members, and guests to ensure outstanding service, and efficient operations. The ideal candidate is a hands\-on hospitality professional who thrives in a service\-oriented and relationship\-driven environment. **Key Responsibilities** **Member Experience \& Hospitality Leadership** * Support the delivery of exceptional member and guest experiences at every touchpoint. * Maintain a visible presence throughout the club during service periods and events. * Build positive relationships with members, alumni, university partners, and guests. * Address member feedback, concerns, and service recovery situations in a timely and professional manner. * Ensure club standards, traditions, and hospitality expectations are consistently upheld. **Event Planning, Coordination, and Event Staff Management** * In this role you will serve as the primary event captain for all events held at Whittemore House * Create detailed catering service itineraries for Whittemore House functions. * Provide full\-service direction to staff prior and during Whittemore House events. * Lead and oversee catering staff performance during each event with the highest level of professionalism. * Provide support to bartenders, servers, runners, and other catering staff as needed. * Educate servers and bartenders on menu items and specifications. * Foster professional relationships between dining and kitchen staff. * Maintain an active management presence throughout food service areas. * Communicate effectively via email and in\-person with all catering stakeholders. * Document staff activities, including accidents, employee recognition, and policy violations. **Professional Standards** * Conduct ongoing training and professional development of staff and service providers for the Whittemore House * Maintain a safe, secure work environment according to company standards. * Model and enforce company policies and procedures. * Professional attire is expected. **Operations Management** * Assist in overseeing day\-to\-day operations of dining, events, catering, and member services. * Monitor service quality, operational efficiency, cleanliness, and facility presentation. * Ensure compliance with club policies, procedures, and service standards. * Support implementation of operational improvements and best practices. * Act as Manager on Duty as assigned. **Food \& Beverage Operations** * Assist in managing labor productivity, scheduling, and service execution. * Support inventory controls, purchasing processes, and cost management initiatives. * Ensure compliance with health, safety, sanitation, and alcohol service regulations. **Events \& Member Programming** * Support the planning and execution of Whittemore House functions, alumni gatherings, meetings, and special events. * Collaborate with event staff to ensure seamless execution and exceptional guest experiences. * Assist with event operations, staffing coordination, and service delivery. * Evaluate event performance and identify opportunities for improvement. * Contribute ideas for new programs and experiences that increase member engagement. **Team Leadership \& Development** * Assist in recruiting, hiring, onboarding, training, and retaining staff. * Provide coaching, support, and performance feedback to team members. * Foster a positive, collaborative, and accountable workplace culture. * Lead pre\-shift meetings and communicate service priorities. * Serve as a role model for professionalism, teamwork, and hospitality excellence. **Qualifications** · 3 \+ years of progressive leadership experience in hospitality, private clubs, hotels, restaurants, event venues, or higher education. · Demonstrated success leading teams and managing complex operations. · Strong experience in food and beverage operations and event management. · Experience within a private club, university club, alumni organization, or membership\-based organization. · 3 \+ years of leading and executing events **Required Skills** · Strategic leadership and business acumen. · Hospitality and service excellence. · Member and customer relationship management. · Event operations. · Problem solving. · Excellent written, verbal, and presentation communication skills. Pay: $55,000\.00 \- $65,000\.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person