Customer Service Representative

Job Description GP Tax and Financial Services is seeking a professional Customer Service Representative to assist clients with questions, appointment scheduling, and general service requests. The ideal candidate is customer-focused, detail-oriented, and comfortable handling sensitive financial information with discretion. Key Responsibilities * Answer client questions by phone, email, and in person * Provide general information about available services * Schedule appointments and assist with client inquiries * Maintain accurate client records and service documentation * Direct tax or financial questions to the appropriate team member * Handle confidential information responsibly * Follow up on client requests as needed Requirements * High school diploma or equivalent * Strong communication and customer-service skills * Basic computer and data-entry proficiency * Good organizational and problem-solving abilities * Professional attitude and attention to detail * Previous office or customer service experience preferred Benefits * Potential health benefits, subject to eligibility * Paid time off, subject to company policy * On-the-job training * Opportunities for professional development About the Company GP Tax and Financial Services is listed as a tax and financial services business. Confirm its official company information, service offerings, and current hiring needs before publishing this position. Pay: $15.00 - $20.00 per hour Expected hours: 32.0 per week Benefits: * Dental insurance * Employee assistance program * Flexible schedule * Parental leave * Relocation assistance * Retirement plan * Tuition reimbursement Work Location: In person