Front Office Manager

**Opportunity: Front Office Manager** Manage hotel front office operations in accordance with established guest service and sustainability standards. **Your Growth Path** Assistant General Manager – General Manager - Area General Manager **Your Focus** * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. * Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. * Supervise all guest services department managers. * Review correspondence from guests and incident logs and direct staff according to information obtained. * Oversee all vendor and personnel contracts throughout the hotel. * Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. * Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. * Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. * Perform other duties as requested by management. **Your Background And Skills** * Associate’s or Bachelor’s degree preferred. * 2 to 5 years hospitality related experience. **HHM Hotels Benefits And Perks** * Competitive wages for full time and part time opportunities * Medical, Dental and Vision Health Insurance * Paid Time Off * 401k Company Match * Daily Pay * Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness Program * Educational/Professional Development * Referral Bonus Program **Work Environment and Context** * Work schedule varies and may include working on holidays and weekends. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. **What We Believe** People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It