Front Office Manager

We are looking for a Hotel Front Desk Manager \*\* MUST HAVE HOTEL EXPERIENCE\*\* * Training all front desk agents and leading by example * Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines * **Assist in the development and monitoring of the budget to provide top quality customer service** * Schedule the front office staff and supervise workload during shifts * Act as liaison between the General Manager and staff * Answer phone inquiries, direct calls, and provide basic information. * check\-in and Check \-out Guest. * Perform all check\-in and check\-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments\+ * Hilton Experience is a plus but not required. Job Type: Full\-time Benefits: * Dental insurance * Health insurance Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Required) * Front Desk Supervisor: 1 year (Preferred) Work Location: In person