Contact Center Customer Service Representative

**Location:** GPM Life Insurance, NE San Antonio **Working Conditions:** Office ( *without remote opportunity* ) **Schedule:** 39 hours/week Monday\-Friday; 5\-hour workday on Fridays! **Job Type:** Full\-Time **All About Gpm Life Insurance** *As part of the team at GPM Life Insurance, you’ll strive to provide excellent customer service to our customers, agents, and GPM team.* *Handling phone calls is the primary responsibility of a Contact Center Customer Service Representative. The Contact Center is a dual function team and they’re the primary contact for customers and agents.* **All About The Position** As a Contact Center Customer Service Representative, each day could bring new challenges, but a typical day will include the following responsibilities **:** * Managing incoming and outgoing calls and customer service inquiries from other departments. * Respond to incoming email requests via email, phone call or written correspondence. * Confer and discuss alternative options with policyholders who are trying to surrender and transfer their policies to other companies. * Engage with Contact Center Team Leader and the Supervisor of Customer Service to meet team and company goals. * Complete requested forms and letters that will be sent to policyholders. * Handle customer complaints and provide appropriate solutions/alternatives. * Provide policy value information, process loans, and assist agents with information. * Performs other duties as assigned. **All About You** We are looking for someone with: * The ability to work as a team and independently * Attention to detail * Retention of information and strict adhering to privacy rules is required * Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities * Effective communication and customer service skills * Time management and organizational skills * Great people skills * Professional demeanor **Education And Experience Requirements** * High School plus some college or equivalent. * Minimum 2 years' experience in a call center required. * Minimum 2 years' clerical/administrative experience. * Customer service experience required. * Experience in a life insurance environment preferred. **Benefits/Perks** * 401(k) with company match * Medical insurance * Dental insurance * Life insurance * Vision insurance * Generous PTO and holidays