Front Desk Supervisor

**Overview** Join our dynamic hospitality team as a Front Desk Supervisor, where you'll lead the front desk operations with enthusiasm and professionalism! This pivotal role ensures seamless guest experiences by overseeing check-in and check-out processes, managing guest relations, and supervising front desk staff. Your energetic leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence in a vibrant resort or hotel setting. We are committed to providing a paid opportunity that values your hospitality expertise and passion for guest service. **Duties** * Supervise daily front desk activities, ensuring efficient check-in/check-out procedures and exceptional guest service. * Lead and motivate front desk team members, providing training, support, and performance feedback to uphold service standards. * Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and clear communication. * Oversee guest inquiries, resolve issues promptly, and enhance guest relations through personalized service. * Coordinate night audit procedures to ensure accurate financial records and smooth overnight operations. * Maintain a welcoming reception area, ensuring cleanliness, organization, and accessibility for guests. * Support hotel management with administrative tasks related to reservations, billing, and guest requests to ensure operational flow. **Requirements** * Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service. * Ability to work weekends and both morning/evening shifts as needed. * Knowledge of hotel management systems, reservation platforms, and night audit procedures. * Excellent communication skills with the ability to handle multi-line phone systems confidently. * Strong leadership abilities to supervise staff and foster a positive team environment. * Previous hotel experience in resort or hospitality settings is preferred. * Demonstrated ability to manage guest relations with professionalism, patience, and enthusiasm. This role offers an exciting opportunity to lead a vibrant team dedicated to delivering memorable guest experiences! We value energetic professionals who thrive in fast-paced environments and are passionate about hospitality excellence. Join us in creating welcoming atmospheres where every guest feels valued from arrival to departure! Job Type: Full-time Pay: From $20.00 per hour Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person