Call Center Manager

***Call Center Manager*** ========================= **NW Baths \| Hobart, IN** **Compensation: Salary \+ Bonus Opportunities** Hobart, IN (In Person)***Confirmation Call Center Manager*** -------------------------------------- Creating a fresh solution to bath remodeling, **NW Baths** offers stylish, cost\-effective, and low\-maintenance bathroom remodeling solutions for homeowners seeking quality, value, and long\-lasting results. Our company was founded to address the lack of quality workmanship available in the marketplace, and we have built a reputation for delivering exceptional products and customer experiences. As one of the fastest\-growing bath remodeling companies in the region, **NW Baths** is seeking an experienced **Confirmation Call Center Manager** to lead our Hobart, Indiana call center team. The ideal candidate will have strong leadership abilities, excellent communication skills, customer service experience, and the ability to motivate a team to achieve performance goals. This is an exciting opportunity for a driven professional who thrives in a fast\-paced environment and enjoys helping build successful teams. ### ***Responsibilities*** * Schedule and confirm appointments for the sales team * Hire, train, coach, and manage Call Center Representatives * Answer inbound calls and make outbound confirmation calls * Maintain exceptional customer service standards * Manage and coordinate sales representatives' schedules * Monitor daily call center activity and performance metrics * Ensure quality and accuracy of appointment setting and lead management * Handle customer concerns and resolve issues professionally * Track and report weekly and monthly performance results * Motivate the team to achieve and exceed company goals * Achieve weekly and monthly appointment and revenue quotas ### ***Qualifications*** * Previous call center management or supervisory experience required * Strong leadership, coaching, and team\-building skills * Excellent communication and interpersonal abilities * Customer service experience required * Sales and appointment\-setting experience preferred * Strong organizational and time\-management skills * Computer proficiency and experience with CRM systems * Ability to work evenings and weekends as needed * Strong problem\-solving and conflict\-resolution skills * Goal\-oriented with a track record of achieving performance objectives ### ***What We Offer*** * Competitive base salary * Monthly and performance\-based bonus opportunities * Paid training * Career growth and advancement opportunities * Supportive and team\-focused work environment * Stable and growing company * Opportunity to lead a successful and expanding call center operation ### ***Join Our Team*** If you are a motivated leader with a passion for customer service, team development, and driving results, we encourage you to apply today and become part of the growing **NW Baths** team in **Hobart, IN**. Build a rewarding career while helping homeowners transform their homes. 5znXWP9IgS