The Bungalow Kitchen- Operation manager

**Objective/Purpose of the Position** The Operation Manager supports the management team in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture. The Operation Manager works closely with the Management team to ensure operational excellence, financial performance, and compliance with company policies and California regulations. **Tasks/Responsibilities – not limited to** **Operations & Leadership** - Oversee front-of-house operations during shifts, ensuring smooth and efficient service. - Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws. - Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks. - Provide coaching, performance feedback, and documentation in partnership with the General Manager. **Guest Experience** - Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service - Resolve guest concerns promptly and professionally, escalating when necessary. - Uphold service standards and the elevated bistro experience. **Responsible Beverage Service** - Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements. - Confirm staff maintain valid RBS certification and follow ID verification procedures. - Manage situations involving intoxicated guests and document incidents. **Financial & Administrative** - Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control. - Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations. **Compliance & Safety** - Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards. - Report and document incidents, injuries, and unsafe conditions. g1M6vPj4un