sales technician

**Overview** We are seeking a dedicated Sales Technician to join our team in providing exceptional customer service within the residential HVAC industry. This role involves engaging with customers, managing HVAC leads, and assisting with repairs and new unit quotes. The ideal candidate will be customer\-focused, technically knowledgeable, and capable of supporting both sales and service operations to ensure customer satisfaction. **Responsibilities** * Interact directly with customers to understand their HVAC needs and provide professional guidance. * Manage and follow up on HVAC leads, ensuring timely communication and service delivery. * Assist customers with repairs of residential HVAC systems, diagnosing issues, and recommending appropriate solutions. * Provide accurate quotes for new HVAC units based on customer requirements and system assessments. * Support the sales process by explaining product features, benefits, and options to customers. * Collaborate with technicians and other team members to ensure smooth service delivery and customer satisfaction. * Maintain detailed records of customer interactions, service requests, and sales activities. * Uphold safety standards and company policies during all customer interactions and service procedures. **Qualifications** * Prior experience in customer service within the HVAC industry is preferred. * Knowledge of residential HVAC systems, repairs, and installation processes is highly desirable. * Strong communication skills with the ability to explain technical information clearly to customers. * Ability to manage multiple leads efficiently while maintaining a high level of professionalism. * Customer\-oriented mindset with excellent problem\-solving skills. * Valid driver’s license and reliable transportation are often required for site visits (if applicable). * Willingness to learn about new products, services, and industry best practices. This position offers a rewarding opportunity for individuals passionate about delivering quality service in the residential HVAC sector while supporting sales efforts through technical expertise and excellent customer interaction. Pay: $70,000\.00 \- $250,000\.00 per year Work Location: In person