Customer Service Advisor (WFH)

Are you motivated and an ambitious team player with a passion for customer service and sales? Do you thrive in a fast\-paced environment? Looking for a Career with a Future? If so, Stanley Steemer is the place for you! Stanley Steemer is looking for motivated and reliable individuals to join our team as a **REMOTE Customer Service Agent (CSA).** If you enjoy hands\-on work, helping customers, and being part of a strong team, this is a great opportunity! **Pay \& Compensation** * $15\-17 per hour base pay * Performance incentives * Upon completion of a 3\-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $18 per hour to $20 per hour **Schedule** * **Training is 3 weeks beginning Monday, October 19th through Friday, November 6th from 8 AM \- 4:30 PM EST** * Training is conducted in a hybrid format, blending classroom learning with hands\-on phone training. * Flexible schedule, including Saturdays **OR** Sundays * Shifts can begin between 6:30 AM and 1:30 PM EST * 8\-hour shifts * Full\-time opportunity with consistent work **Responsibilities** * Answer incoming calls from customers in a professional and engaging manner * Schedule, confirm, and update cleaning appointments accurately and efficiently * Identify customer needs and recommend appropriate services to maximize value * Actively upsell and cross\-sell services by educating customers on available options and benefits * Consistently ask for the sale and work to close every opportunity presented * Consistently work to meet or exceed sales metrics * Stay engaged, present, and performance\-driven throughout each shift **What we’re looking for** * Applicants are required to own a smartphone capable of downloading the Microsoft Authenticator app * Applicants are required to provide their own computer, two monitors, high\-speed internet, webcam, and a USB headset * Applicants are required to have a quiet, distraction\-free, professional workspace * Friendly and comfortable talking with customers * Reliable and dependable * Organized and able to multitask * Comfortable using computers and learning new systems * Professional but personable * Background check and drug test (minus THC) * At least 18 years of age **What We Offer** * **Weekly Pay!** * Tenure sales bonus starting at 6 months * Health Plan, Prescription Drug Program, Dental Plan, Vision Plan * 401(k) Retirement Plan, Basic Life, Accidental Death \& Dismemberment * Optional Life Insurances * Employee Assistance Program * Paid Time Off (PTO) and Paid Sick * Paid Holidays, Bereavement Leave * Medical Leave of Absence, Personal Leave of Absence * Short Term Disability, Long Term Disability, and Employee Discount Programs * Stability and a variety of different roles that provide a path to career advancement * Discounts on Stanley Steemer Products and Services * Family\-owned and operated since 1947 * U.S. manufactured equipment and technicians trained in\-house Stanley Steemer hires the highest quality individuals to serve our customers and is an Equal Opportunity Employer. **Privacy Policy:** If you would like to view our Privacy Policy on our website, please **copy and paste** the link below into a separate web browser. www.stanleysteemer.com/applicant\-employee\-privacy\-policy