Customer Service Specialist

**Company Description** Tiger Vision, LLC is a growing organization focused on delivering reliable, customer-centered services and solutions. The company values clear communication, responsiveness, and a strong commitment to client satisfaction. Team members collaborate closely to improve processes and enhance the overall customer experience. Tiger Vision, LLC promotes a supportive workplace where individuals can develop skills, contribute ideas, and build long-term careers. **Role Description** The Customer Service Specialist is a full-time, on-site role based in Baton Rouge, LA. This position is responsible for responding to customer inquiries by phone, email, and in person; providing accurate information about products, services, and policies; and resolving issues in a timely, professional manner. The specialist will document interactions in customer systems, follow up on open cases, and escalate complex concerns when needed. Day-to-day tasks include maintaining high standards of phone etiquette, monitoring customer satisfaction, and contributing to improvements in customer experience by sharing feedback and insights with the team. The role also involves collaborating with internal departments to ensure that customer needs are clearly understood and effectively addressed. **Qualifications** * Strong Customer Service and Customer Support skills, with a focus on clear communication and problem-solving. * Ability to maintain and enhance Customer Satisfaction and Customer Experience through professional, empathetic interactions. * Excellent Phone Etiquette, including active listening, courteous language, and efficient call handling. * Experience working in customer-facing roles, preferably in a service-oriented or office environment. * Solid written and verbal communication skills and the ability to handle multiple inquiries simultaneously. * Attention to detail, reliability, and strong organizational skills in managing customer records and follow-ups. * Proficiency with basic computer systems, CRM tools, and office software; ability to learn new platforms quickly. * High school diploma or equivalent required; additional education or training in customer service or business is a plus. * Ability to work on-site in Baton Rouge, LA, and collaborate effectively in a team-based environment.