Learning And Development Specialist

**Location:** Ho Chi Minh City, Vietnam (Quang Trung Software City Area) **Working Mode:** On-site **Employment Type:** Full-time **Working Days:** Monday – Saturday **Salary Range:** VND 18,000,000 – 22,000,000/month (including performance bonuses) **Experience:** 1+ year **Industry:** BPO | Call Center | Sales Training | Customer Service **About Our Client** Our client is a leading provider of customer experience and business process outsourcing (BPO) solutions, offering a dynamic and professional working environment with a strong focus on sales performance, service excellence, and employee development. We are seeking an energetic and experienced **Sales Trainer** to design and deliver sales training programs, enhance customer service capabilities, and support the continuous improvement of sales team performance. **Key Responsibilities** **1. Sales Training & Development** * Design, develop, and deliver training programs focused on sales techniques, telesales, and customer service skills. * Conduct onboarding and training sessions for new hires and existing sales representatives. * Support new employees in successfully completing their probation period through structured training and coaching. * Ensure training programs align with business objectives, sales targets, and operational requirements. **2. Training Materials & Content Development** * Develop, review, and update sales scripts, call scripts, FAQs, consultation guidelines, and training materials. * Prepare presentations, assessments, surveys, and other training resources. * Continuously improve training content based on operational feedback and business needs. **3. Training Effectiveness & Performance Improvement** * Evaluate training effectiveness through assessments, trainee feedback, and post-training reports. * Identify skill gaps and recommend targeted coaching or refresher training programs. * Collaborate with Sales Supervisors and Operations teams to improve sales conversion and customer service performance. * Monitor training outcomes and provide regular updates to management. **4. Continuous Learning & Engagement** * Stay updated on sales techniques, customer engagement strategies, and customer service best practices. * Deliver interactive and engaging training sessions to encourage active participation. * Create a positive learning environment that motivates employees and supports continuous development. **Job Requirements** **Education & Experience** * Minimum **1 year of experience in Sales Training** , preferably within Call Centers, Telesales, BPO, or Retail Sales. * Hands-on experience delivering training programs for sales or customer service teams. * Experience developing training materials, sales scripts, surveys, and performance assessments. * Familiarity with sales processes, customer consultation techniques, and call center operations. **Core Competencies** * Excellent communication, presentation, and facilitation skills. * Confident, energetic, and engaging training style. * Ability to motivate trainees and encourage classroom participation. * Strong organizational and training content development skills. * Ability to identify training needs and provide practical coaching solutions. * Proactive, adaptable, and results-oriented mindset. **Compensation & Benefits** **Attractive Compensation** * Total monthly income: **VND 18–22 million** , including base salary and performance-based incentives. * 13th-month salary. * **100% salary during probation.** * Monthly performance bonuses based on results. **Comprehensive Employee Benefits** * **14 days of annual leave.** * Statutory insurance contributions based on full salary. * Premium Aon health insurance. * Parking and lunch allowances. * Professional training and career development opportunities. **Career Growth & Work Culture** * Opportunities for career advancement in a professional and dynamic environment. * Exposure to experienced industry professionals and talented colleagues. * Transparent, supportive, and collaborative working culture. * Employee engagement and well-being activities, including company events, Happy Days, and sales recognition programs. **How to Apply** If you have experience in **Sales Training, Call Center Operations, or Customer Service Training** and are passionate about developing high-performing sales teams, we would love to connect with you. **Please submit your updated CV to:** **Email:** info@hirerightsolution.com **Recruitment Partner:** Hire Right Solution (HRS) *All applications will be handled with strict confidentiality.*