Business Analyst - Diona's Mobile Solution Services

**Working Together for the Greater Good** Diona (www.diona.com) is a dynamic technology company dedicated to providing innovative solutions and consulting services for Health and Human Services agencies around the world. Our team helps partners and customers design and deliver successful projects at the city, state and global level through extensive product knowledge and domain expertise. **Become Part of Our Team and Help Us Help People** Interested in doing good, working with smart people, and innovating with proven technologies? At Diona, we’re re\-inventing how health and human services programs can be delivered. It’s hard work but rewarding \- and with you, we can be even better. **Role Overview** We are seeking a Business Analyst to join Diona's Mobile Solutions Services team supporting state health and human services agencies. Diona is a configuration\-driven mobile platform that supports workers in the field and the individuals and families who rely on benefit and support programs. The Business Analyst works directly with the customer to translate real\-world business processes into a working Diona\-based solution, bridging the gap between agency needs and out\-of\-the\-box (OOTB) product capability. Your expertise will help implement Diona’s mobile solutions that improve lives—be part of this meaningful journey today! **What You'll Do** · Work directly with customer stakeholders to identify and document existing business processes · Map identified business processes to Diona's OOTB configuration capabilities, identifying where standard functionality directly meets the need and where additional configuration is required · Elaborate high\-level requirements into detailed specifications, working with customer stakeholders and the delivery team to resolve open questions and edge cases · Write clear, implementation\-ready user stories that guide the Senior Engineer's configuration and integration work · Serve as the day\-to\-day requirements owner throughout the implementation lifecycle, from discovery through go\-live · Assign and direct testing tasks to the Tester based on completed user stories · Collaborate with the Solution Architect and Senior Engineer on solution design decisions, particularly where business process interpretation can impact the technical approach **What We're Looking For** We are seeking an energetic and detail\-oriented Mobile Business Analyst to join our team. · 4–8 years of experience in business analysis, requirements gathering, or business process mapping, with an eagerness to grow into greater ownership of the BA function on an implementation · Willingness to work closely with and learn from the Solution Architect and Senior Engineer, particularly early on, while building deep familiarity with the product · Strong motivation to become a subject\-matter expert on the platform's configuration capabilities · Sound judgment and professionalism in managing customer expectations and scope throughout an engagement · Strong user story writing skills, with the ability to translate ambiguous business needs into clear, testable requirements · Comfort in working directly with external customer stakeholders, including non\-technical staff · Ability to understand and reason about configuration\-driven software and conditional business rule logic — no coding experience required · Experience supporting one or more public sector health and human services programs — such as economic/benefits programs, Child Support, or Child Welfare — along with the ability to learn new program areas as engagements require · Experience with software testing — including exposure to test plan development and leading or directing testing efforts · Excellent verbal and written communication skills **Nice to Have** · Prior experience with Diona Solutions or similar COTS case management/mobile platforms · Familiarity with WCAG/Section 508 accessibility standards · Experience working on state or local government contracts · Experience leading or managing direct reports **Education** Bachelor’s degree is required, ideally in IT or related field of study from an accredited educational institution. Relevant experience is more important than subject of study. **Location(s) – Remote** This is a remote\-first role with occasional travel for client workshops and/or project milestones. **Salary** · Salary is commensurate with required and relevant years of experience as noted above. Pay: $100,000\.00 \- $110,000\.00 per year Benefits: * 401(k) * 401(k) matching * AD\&D insurance * Dental insurance * Disability insurance * Flexible spending account * Health insurance * Life insurance * Paid holidays * Paid sick time * Paid time off * Parental leave * Prescription drug insurance * Professional development assistance * Vision insurance * Work from home Work Location: Remote