Deposit Operations Manager

Smackover State Bank is seeking an experienced Deposit Operations Manager to oversee and support the daily operations of our deposit services area. This position plays a key role in ensuring efficient and compliant deposit operations, supporting branch staff, coordinating employee training, and driving operational excellence throughout the organization. The ideal candidate will have a strong understanding of retail and deposit banking operations, excellent communication skills, proven problem-solving abilities, and the capability to lead and support staff across multiple operational areas. Responsibilities * Manage and oversee daily deposit operations activities. * Support branch personnel and provide guidance on deposit account procedures and operational issues. * Coordinate employee training and assist with onboarding new team members. * Monitor compliance with bank policies, procedures, and applicable regulations. * Assist with ACH, debit card, wire transfer, and other deposit-related operational processes. * Research and resolve complex customer and operational issues. * Reconcile and review general ledger accounts related to deposit operations. * Assist with new product implementation, system upgrades, and process improvements. * Develop, maintain, and update operational procedures to promote accuracy, efficiency, consistency, and regulatory compliance. * Collaborate with management to identify operational risks and opportunities for improvement. * Promote exceptional customer service throughout the organization. * Assist with employee coaching, development, and performance management. * Serve as a resource and subject matter expert for operational and deposit-related questions. Qualifications Required * Minimum of 5 years of banking experience. * Experience with deposit operations, deposit account servicing, and deposit account maintenance. * Working knowledge of applicable banking regulations related to deposit operations, including BSA, CIP, OFAC, Regulation CC, and Regulation E. * Strong organizational and problem-solving skills. * Excellent verbal and written communication skills. * Proficiency in Microsoft Office applications. Preferred * Supervisory or branch operations experience. * Experience with ACH processing, debit card operations, Regulation E disputes, or wire transfer operations. * Experience training or leading employees. * Community banking experience. What We Offer * Monday-Friday schedule * No weekend hours * Competitive compensation based on experience and qualifications * Professional development opportunities * Community-focused work environment Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * ACH: 1 year (Preferred) * Supervising: 1 year (Preferred) * Banking: 5 years (Required) * Deposit Operations: 2 years (Required) Work Location: In person